Compare Salesforce Service Cloud vs Zoho Desk

See this comparison of Salesforce Service Cloud vs. Zoho Desk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Zoho Desk rates 4.3/5 stars with 573 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,210 reviews)
8.6
(Based on 529 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,212 reviews)
8.6
(Based on 530 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 548 reviews)
8.4
(Based on 420 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 558 reviews)
8.6
(Based on 423 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,067 reviews)
8.2
(Based on 477 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 544 reviews)
8.6
(Based on 394 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,196 reviews)
8.9
(Based on 521 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.7%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.5%
20.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
6.5%
 
Computer Software
16.1%
Information Technology and Services
26.5%
 
Information Technology and Services
15.1%
Computer Software
10.3%
 
Internet
8.6%
Marketing and Advertising
4.6%
 
Financial Services
3.7%
Telecommunications
4.3%
 
Hospital & Health Care
3.5%
Internet
4.2%
 
Other
53.1%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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