Compare SF Service Cloud vs Zoho Desk

See this comparison of Salesforce Service Cloud vs. Zoho Desk based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Zoho Desk rates 4.3/5 stars with 464 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1015 reviews)
8.6
(Based on 430 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1015 reviews)
8.6
(Based on 430 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 467 reviews)
8.4
(Based on 341 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 475 reviews)
8.6
(Based on 343 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 888 reviews)
8.2
(Based on 391 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 463 reviews)
8.6
(Based on 320 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1001 reviews)
8.9
(Based on 422 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.5%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.1%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
7.7%
 
Computer Software
17.2%
Information Technology and Services
24.8%
 
Information Technology and Services
13.7%
Computer Software
11.6%
 
Internet
9.6%
Internet
4.7%
 
Hospital & Health Care
3.5%
Marketing and Advertising
4.4%
 
Non-Profit Organization Management
3.5%
Telecommunications
4.3%
 
Other
52.5%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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