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Compare Salesforce Service Cloud vs Zoho Desk

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comparison of Salesforce Service Cloud vs. Zoho Desk
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,423 reviews. Zoho Desk rates 4.3/5 stars with 805 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce Service Cloud
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Zoho Desk
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,422 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 805 reviews
 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
FREE
$0 /agent/month
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
PROFESSIONAL
$12 /agent/month
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
ENTERPRISE
$25 /agent/month
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 1,276 reviews)
8.7
(Based on 736 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 1,277 reviews)
8.6
(Based on 736 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 554 reviews)
8.3
(Based on 596 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 561 reviews)
8.6
(Based on 595 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,122 reviews)
8.3
(Based on 666 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 548 reviews)
8.6
(Based on 557 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 1,258 reviews)
8.8
(Based on 727 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.5%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.2%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
33.3%
6.3%
 
Computer Software
14.8%
Information Technology and Services
25.4%
 
Information Technology and Services
14.7%
Computer Software
10.9%
 
Internet
8.4%
Internet
4.3%
 
Hospital & Health Care
3.7%
Marketing and Advertising
4.1%
 
Financial Services
3.3%
Telecommunications
3.9%
 
Other
55.1%
Other
51.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 
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Kate from G2 Crowd

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