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Compare Salesforce Service Cloud vs Zoho Desk

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comparison of Salesforce Service Cloud vs. Zoho Desk
based on data from user reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,390 reviews. Zoho Desk rates 4.3/5 stars with 646 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Salesforce Service Cloud
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Zoho Desk
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Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,390 reviews
Optimized for quick response
Zoho Desk
Zoho Desk
4.3
Based on 646 reviews
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 1,246 reviews)
8.7
(Based on 592 reviews)
Ease of UseSee More
Ease of UseSee More
8.1
(Based on 1,248 reviews)
8.6
(Based on 594 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.8
(Based on 562 reviews)
8.4
(Based on 472 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.2
(Based on 572 reviews)
8.6
(Based on 474 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 1,101 reviews)
8.3
(Based on 536 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 557 reviews)
8.6
(Based on 445 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 1,230 reviews)
8.9
(Based on 585 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
25.8%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.3%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.9%
6.4%
 
Computer Software
15.8%
Information Technology and Services
25.8%
 
Information Technology and Services
15.4%
Computer Software
10.7%
 
Internet
8.5%
Telecommunications
4.5%
 
Financial Services
3.7%
Marketing and Advertising
4.2%
 
Hospital & Health Care
3.5%
Internet
3.9%
 
Other
53.2%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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