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Compare Samanage vs Freshservice

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comparison of Samanage vs. Freshservice
based on data from user reviews. Samanage rates 4.4/5 stars with 465 reviews. Freshservice rates 4.6/5 stars with 370 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Samanage
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Freshservice
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Samanage
Samanage
4.4
Based on 465 reviews
Optimized for quick response
Freshservice
Freshservice
4.6
Based on 370 reviews
 
TEAM
$29 per month
BLOSSOM
$19 /agent/month billed yearly
 
BUSINESS
$59 per month
GARDEN
$49 /agent/month billed yearly
 
PROFESSIONAL
$79 per month
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.7
(Based on 441 reviews)
8.9
(Based on 358 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 440 reviews)
9.4
(Based on 360 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 365 reviews)
9.0
(Based on 310 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 381 reviews)
9.1
(Based on 320 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 422 reviews)
9.3
(Based on 345 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.2
(Based on 367 reviews)
9.2
(Based on 310 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.2
(Based on 432 reviews)
9.5
(Based on 357 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.8%
22.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
69.7%
59.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.6%
18.2%
 
Information Technology and Services
12.6%
Information Technology and Services
22.2%
 
Hospital & Health Care
10.6%
Education Management
5.6%
 
Higher Education
5.7%
Hospital & Health Care
4.8%
 
Education Management
5.4%
Construction
4.2%
 
Computer Software
4.4%
Financial Services
3.4%
 
Other
61.2%
Other
59.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Sebastian P.
Administrator in Information Technology and Services

I would say the Incident Management related features: SLA rules, Reports, Problem Management. They have an excellent customer support, not only solving issues fast but as well providing information on best practices and listening to the community for new...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
David O.
Administrator in Internet

The search tool could be more complete.

G2 Crowd User in Environmental Services

I wish this was more ITIL compliant. I wish there was an on premises version of this available. I'd like to be able to archive old tickets say a from last year for example.

 
 

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

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