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Compare ServiceNow vs Jira Service Desk

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comparison of ServiceNow vs. Jira Service Desk
based on data from user reviews. ServiceNow rates 3.8/5 stars with 499 reviews. Jira Service Desk rates 4.1/5 stars with 428 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 475 reviews)
8.7
(Based on 407 reviews)
Ease of UseSee More
Ease of UseSee More
7.7
(Based on 475 reviews)
8.1
(Based on 408 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 135 reviews)
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
7.9
(Based on 136 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 379 reviews)
8.2
(Based on 337 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.2
(Based on 133 reviews)
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 469 reviews)
8.1
(Based on 399 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
4.0%
17.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
16.8%
40.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
79.2%
42.6%
 
Information Technology and Services
27.6%
Information Technology and Services
29.2%
 
Higher Education
7.7%
Computer Software
15.3%
 
Hospital & Health Care
7.6%
Internet
6.1%
 
Computer Software
6.7%
Telecommunications
4.3%
 
Financial Services
5.9%
Financial Services
4.0%
 
Other
44.5%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
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Kate from G2 Crowd

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