Compare SnapEngage vs HappyFox
See this
comparison of SnapEngage vs. HappyFox
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. HappyFox rates 4.6/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
Mighty
$29
per staff / month
 
Professional
From $26
per user / per month
Enterprise
$69
per staff / month
 
Enterprise
From $40
per user / per month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
Ease of Use
Ease of Use
9.2
9.3
Ease of Setup
Ease of Setup
8.9
8.9
Ease of Admin
Ease of Admin
8.8
9.1
Quality of Support
Quality of Support
9.1
9.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
Meets Requirements
SnapEngage
8.7
HappyFox
8.9
Ease of Use
SnapEngage
9.2
HappyFox
9.3
Ease of Setup
SnapEngage
8.9
HappyFox
8.9
Ease of Admin
SnapEngage
8.8
HappyFox
9.1
Quality of Support
SnapEngage
9.1
HappyFox
9.2
Ease of Doing Business With
SnapEngage
9.4
HappyFox
9.3
Product Direction (% positive)
SnapEngage
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
HappyFox
8.5
Searchable Articles
SnapEngage
8.3
HappyFox
8.8
Community Forums
SnapEngage
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
HappyFox
Not enough data available
Communication
Pop-up Chat
SnapEngage
9.0
HappyFox
8.7
Notifications
SnapEngage
8.3
HappyFox
9.0
Targeted Emails
SnapEngage
7.5
HappyFox
7.3
In-App Messaging
SnapEngage
7.9
HappyFox
9.2
Interaction
Web Portals
SnapEngage
8.7
HappyFox
7.2
Forum to Reponse
SnapEngage
8.6
HappyFox
8.1
Tickets and Tagging
SnapEngage
8.6
HappyFox
9.3
Live Chat
SnapEngage
9.9
HappyFox
8.1
Internal Use
Customization
SnapEngage
8.1
HappyFox
8.3
Conversation Archiving
SnapEngage
8.1
HappyFox
7.6
Lead Development
SnapEngage
8.2
HappyFox
8.3
Knowledge Base
SnapEngage
8.3
HappyFox
8.0
Team Inbox
SnapEngage
7.4
HappyFox
8.3
Customer Profiles
SnapEngage
7.6
HappyFox
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
15.5%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Information Technology and Services
14.5%
Information Technology and Services
14.1%
 
Computer Software
14.5%
Computer Software
12.2%
 
Financial Services
5.3%
Higher Education
6.4%
 
Telecommunications
4.6%
Real Estate
3.8%
 
Insurance
4.6%
Education Management
3.8%
 
Other
56.6%
Other
59.6%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
HappyFox
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageAsk HappyFox a QuestionContact HappyFox