Compare SnapEngage vs Intercom

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comparison of SnapEngage vs. Intercom
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Intercom rates 4.3/5 stars with 690 reviews. Each product's score is calculated by real-time data from verified user reviews.

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SnapEngage
Intercom
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
Intercom
Intercom
4.3
Based on 690 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Professional
From $26 per user / per month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
8.7
(Based on 629 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.8
(Based on 634 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 282 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.8
(Based on 297 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
8.7
(Based on 594 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.9
(Based on 286 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
8.7
(Based on 626 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
26.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
4.1%
 
Information Technology and Services
14.5%
Computer Software
24.7%
 
Computer Software
14.5%
Internet
16.8%
 
Financial Services
5.3%
Information Technology and Services
15.2%
 
Telecommunications
4.6%
Marketing and Advertising
6.9%
 
Insurance
4.6%
Education Management
2.0%
 
Other
56.6%
Other
34.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Ask SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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