Compare SnapEngage vs LiveChat
See this
comparison of SnapEngage vs. LiveChat
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. LiveChat rates 4.5/5 stars with 551 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.1
Ease of Use
Ease of Use
9.2
9.4
Ease of Setup
Ease of Setup
8.9
9.1
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
9.1
9.1
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
8.4
Meets Requirements
SnapEngage
8.7
LiveChat
9.1
Ease of Use
SnapEngage
9.2
LiveChat
9.4
Ease of Setup
SnapEngage
8.9
LiveChat
9.1
Ease of Admin
SnapEngage
8.8
LiveChat
9.2
Quality of Support
SnapEngage
9.1
LiveChat
9.1
Ease of Doing Business With
SnapEngage
9.4
LiveChat
9.2
Product Direction (% positive)
SnapEngage
8.6
LiveChat
8.4

Features

Communication
Pop-up Chat
SnapEngage
9.0
LiveChat
9.2
Notifications
SnapEngage
8.3
LiveChat
8.9
Targeted Emails
SnapEngage
7.5
LiveChat
8.5
In-App Messaging
SnapEngage
7.9
LiveChat
8.8
Internal Use
Customization
SnapEngage
8.1
LiveChat
8.5
Conversation Archiving
SnapEngage
8.1
LiveChat
8.8
Lead Development
SnapEngage
8.2
LiveChat
8.5
Knowledge Base
SnapEngage
8.3
LiveChat
8.5
Team Inbox
SnapEngage
7.4
LiveChat
8.6
Customer Profiles
SnapEngage
7.6
LiveChat
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
47.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
16.9%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
LiveChat
Small-Business
47.5%
Mid-Market
35.6%
Enterprise
16.9%

Reviewers' Industry

 
Information Technology and Services
14.5%
Computer Software
9.6%
 
Computer Software
14.5%
Information Technology and Services
8.3%
 
Financial Services
5.3%
Retail
4.9%
 
Telecommunications
4.6%
Internet
4.9%
 
Insurance
4.6%
Telecommunications
3.3%
 
Other
56.6%
Other
69.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
LiveChat
Computer Software
9.6%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 Crowd User in Education Management

It can sometimes have technical difficulties with the connection

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Education Management

It can sometimes have technical difficulties with the connection

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Downloads

SnapEngage
No downloads provided
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