Compare SnapEngage vs Solvvy

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comparison of SnapEngage vs. Solvvy
based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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SnapEngage
Solvvy
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Add Product
SnapEngage
SnapEngage
4.5
Based on 123 reviews
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
9.4
(Based on 19 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.1
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
0.0%
 
Computer Software
14.9%
Internet
33.3%
 
Information Technology and Services
14.2%
Computer Software
23.3%
 
Financial Services
5.4%
Retail
16.7%
 
Insurance
4.7%
Consumer Electronics
6.7%
 
Telecommunications
4.7%
Computer Networking
6.7%
 
Other
56.1%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Nicole G.
Administrator

I have to dislike something? Sheesh. Nothing comes to mind.

 
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