See this comparison of SnapEngage vs. Solvvy based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Solvvy rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 123 reviews
Based on 15 reviews
Plus Plan (Most Popular!)
|Meets RequirementsSee More|
|Ease of UseSee More|
(Based on 121 reviews)
|Ease of SetupSee More|
(Based on 79 reviews)
(Based on 14 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 110 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Food & Beverages
Health, Wellness and Fitness
|Most Helpful Favorable Review|
We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...
Solvvy has been very easy to implement for our team. It has helped reduce our inbound support load by 25% and we are hoping to get that even higher. It has also helped us identify gaps in our knowledge base that we have been able to fill. It has also helped...
|Most Helpful Critical Review|
G2 Crowd User
That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...
As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.
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