Compare SnapEngage vs Talkus

See this comparison of SnapEngage vs. Talkus based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
9.0
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
9.3
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.4
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
83.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
8.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
8.3%
 
Computer Software
14.9%
Internet
25.0%
 
Information Technology and Services
14.2%
Logistics and Supply Chain
16.7%
 
Financial Services
5.4%
Higher Education
8.3%
 
Insurance
4.7%
Marketing and Advertising
8.3%
 
Telecommunications
4.7%
E-Learning
8.3%
 
Other
56.1%
Other
33.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

 
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