See this comparison of SnapEngage vs. Talkus based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Talkus rates 4.7/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 123 reviews
Based on 12 reviews
Plus Plan (Most Popular!)
|Meets RequirementsSee More|
|Ease of UseSee More|
(Based on 121 reviews)
|Ease of SetupSee More|
(Based on 79 reviews)
(Based on 10 reviews)
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 110 reviews)
|Ease of Doing Business WithSee More|
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Logistics and Supply Chain
Marketing and Advertising
|Most Helpful Favorable Review|
My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...
Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.
|Most Helpful Critical Review|
G2 Crowd User in Information Technology and Services
Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).
Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)
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