Compare SnapEngage, Talkus, and Intercom

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Professional
From $26
per user / per month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
8.6
Ease of Use
Ease of Use
9.2
9.2
8.7
Ease of Setup
Ease of Setup
8.9
9.5
8.3
Ease of Admin
Ease of Admin
8.8
8.8
8.7
Quality of Support
Quality of Support
9.1
9.3
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
8.8
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
8.5
Meets Requirements
SnapEngage
8.7
Talkus
8.9
Intercom
8.6
Ease of Use
SnapEngage
9.2
Talkus
9.2
Intercom
8.7
Ease of Setup
SnapEngage
8.9
Talkus
9.5
Intercom
8.3
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Intercom
8.7
Quality of Support
SnapEngage
9.1
Talkus
9.3
Intercom
8.5
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Intercom
8.8
Product Direction (% positive)
SnapEngage
8.6
Talkus
10.0
Intercom
8.5

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Intercom
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.7
Targeted Emails
SnapEngage
7.5
Talkus
Not enough data available
Intercom
8.6
In-App Messaging
SnapEngage
7.9
Talkus
Not enough data available
Intercom
9.0
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Intercom
7.8
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Intercom
8.6
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Intercom
8.0
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Intercom
8.2
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Intercom
8.6
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
69.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
4.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
24.7%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
16.9%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Information Technology and Services
15.2%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
 
Insurance
4.6%
Information Technology and Services
8.3%
Education Management
2.0%
 
Other
56.6%
Other
33.3%
Other
34.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Talkus
Most Helpful Favorable Review
G2 Crowd User in E-Learning

Talkus has allowed us to reach our customers from anywhere. Because we are already using Slack, the learning curve was relatively shallow, and we were able to get up and running very quickly. Overall Talkus is a vast improvement over the live chat platform...

Most Helpful Critical Review
G2 Crowd User in Higher Education

Just wish we'd known about it sooner - this would have made our lives much easier over the years.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Talkus
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom