Compare SnapEngage, Talkus, Intercom, and Drift

 
SnapEngage
Talkus
Intercom
Optimized for quick response
Drift
Optimized for quick response
 
remove product
SnapEngage
SnapEngage
4.5
Based on 127 reviews
remove product
Talkus
Talkus
4.7
Based on 12 reviews
remove product
Intercom
Intercom
4.3
Based on 685 reviews
Optimized for quick response
remove product
Drift
Drift
4.4
Based on 230 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Free
$0 /month
 
Professional
From $26 per user / per month
Respond
$53 starting from
Standard
$50 /month
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Pro
$500 /month
 
Company
$1,500 /month
 
Enterprise
$5,000 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
9.0
(Based on 12 reviews)
8.7
(Based on 624 reviews)
9.0
(Based on 207 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
9.3
(Based on 12 reviews)
8.8
(Based on 629 reviews)
9.0
(Based on 207 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
8.5
(Based on 278 reviews)
8.8
(Based on 146 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 293 reviews)
8.8
(Based on 146 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.4
(Based on 12 reviews)
8.7
(Based on 589 reviews)
9.2
(Based on 195 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
8.9
(Based on 282 reviews)
9.1
(Based on 145 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
10.0
(Based on 12 reviews)
8.7
(Based on 621 reviews)
9.0
(Based on 209 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
69.2%
56.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
26.7%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
4.1%
3.5%
 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
24.8%
Computer Software
25.6%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
16.8%
Information Technology and Services
16.6%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Information Technology and Services
15.1%
Marketing and Advertising
12.8%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Internet
5.6%
 
Insurance
4.6%
Information Technology and Services
8.3%
Education Management
2.0%
Education Management
3.1%
 
Other
56.6%
Other
33.3%
Other
34.4%
Other
36.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Josh M.
Administrator in Marketing and Advertising

Basically, there are PHP errors from poorly written code - not something I'd expect from a tool of this price.

 
 No videos provided.No videos provided.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift
Kate from G2 Crowd

Need help?

I can help.