Compare SnapEngage, Talkus, Intercom, and Freshdesk

 
SnapEngage
Talkus
Intercom
Optimized for quick response
Freshdesk
 
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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Talkus
Talkus
4.7
Based on 12 reviews
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Intercom
Intercom
4.3
Based on 687 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Sprout
Free for UNLIMITED agents
 
Professional
From $26 per user / per month
Respond
$53 starting from
Blossom
$19 / agent / month billed annually
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
9.0
(Based on 12 reviews)
8.7
(Based on 626 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
9.3
(Based on 12 reviews)
8.8
(Based on 631 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
8.5
(Based on 280 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 295 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.4
(Based on 12 reviews)
8.7
(Based on 591 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
8.9
(Based on 284 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
10.0
(Based on 12 reviews)
8.7
(Based on 623 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
69.2%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
26.7%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
4.1%
10.7%
 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
24.8%
Information Technology and Services
20.6%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
16.8%
Computer Software
14.2%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Information Technology and Services
15.0%
Internet
5.9%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Education Management
3.7%
 
Insurance
4.6%
Information Technology and Services
8.3%
Education Management
2.0%
E-Learning
3.5%
 
Other
56.6%
Other
33.3%
Other
34.5%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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