Compare SnapEngage, Talkus, Intercom, and HubSpot

 
SnapEngage
Talkus
Intercom
Optimized for quick response
HubSpot
Optimized for quick response
 
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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Talkus
Talkus
4.7
Based on 12 reviews
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Intercom
Intercom
4.3
Based on 685 reviews
Optimized for quick response
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HubSpot
HubSpot
4.3
Based on 3,207 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Marketing Hub Free
$0
 
Professional
From $26 per user / per month
Respond
$53 starting from
Marketing Hub Starter
$50 /month
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Marketing Hub Professional
$800 /month
 
Marketing Hub Enterprise
$3,200 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
9.0
(Based on 12 reviews)
8.7
(Based on 624 reviews)
8.6
(Based on 2,824 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
9.3
(Based on 12 reviews)
8.8
(Based on 629 reviews)
8.6
(Based on 2,835 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
8.5
(Based on 278 reviews)
8.2
(Based on 1,496 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 293 reviews)
8.7
(Based on 1,550 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.4
(Based on 12 reviews)
8.7
(Based on 589 reviews)
8.8
(Based on 2,645 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
8.9
(Based on 282 reviews)
8.9
(Based on 1,524 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
10.0
(Based on 12 reviews)
8.7
(Based on 621 reviews)
8.7
(Based on 2,813 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
69.2%
55.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
26.7%
38.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
4.1%
6.1%
 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
24.8%
Marketing and Advertising
19.3%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
16.8%
Computer Software
15.1%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Information Technology and Services
15.1%
Information Technology and Services
9.9%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Internet
6.3%
 
Insurance
4.6%
Information Technology and Services
8.3%
Education Management
2.0%
Financial Services
2.6%
 
Other
56.6%
Other
33.3%
Other
34.4%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Sandra A.
Administrator in Computer Software

In my opinion Hubspot is the best integrated inbound marketing tool in the market. It has all the tools you need to implement an inbound strategy. Moreover is a very dynamic tool that is constantly being updated and enhanced with new features. We have been...

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Jeremy F.
User in Information Technology and Services

Like I mentioned above, it's not an seo platform, even though that was one of the things the sales rep mentioned that hubspot could "replace". The metrics are often wrong; for example, new leads for landing pages all say 0%, even though in the Leads...

 
 No videos provided.No videos provided.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

The world has changed, and it's time to transform how you market and sell to match how people shop, buy, and share experiences online. That's why we built HubSpot. With HubSpot's award-winning inbound marketing and sales platform, you will attract more visitors, generate more leads, and delight more customers: all in one platform.

HubSpot offers a full stack of products for marketing, sales, and customer relationship management: powerful alone, and even better when used together.

Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact IntercomAsk HubSpot a QuestionContact HubSpot
Kate from G2 Crowd

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