Compare SnapEngage, Talkus, Intercom, and LiveChat

 
SnapEngage
Talkus
Intercom
Optimized for quick response
LiveChat
 
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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Talkus
Talkus
4.7
Based on 12 reviews
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Intercom
Intercom
4.3
Based on 690 reviews
Optimized for quick response
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LiveChat
LiveChat
4.5
Based on 531 reviews
 
Essentials
From $16 per user / per month
Engage
$53 starting from
Starter
$16 per seat / month
 
Professional
From $26 per user / per month
Respond
$53 starting from
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
9.0
(Based on 12 reviews)
8.7
(Based on 629 reviews)
9.2
(Based on 504 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
9.3
(Based on 12 reviews)
8.8
(Based on 634 reviews)
9.4
(Based on 503 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
8.5
(Based on 282 reviews)
9.2
(Based on 209 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 297 reviews)
9.2
(Based on 209 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.4
(Based on 12 reviews)
8.7
(Based on 594 reviews)
9.2
(Based on 464 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
8.9
(Based on 286 reviews)
9.2
(Based on 202 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
10.0
(Based on 12 reviews)
8.7
(Based on 626 reviews)
8.5
(Based on 502 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
69.2%
48.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
26.8%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
4.1%
16.2%
 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
24.7%
Computer Software
9.6%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
16.8%
Information Technology and Services
8.6%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Information Technology and Services
15.2%
Internet
5.1%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Retail
4.9%
 
Insurance
4.6%
Information Technology and Services
8.3%
Education Management
2.0%
Telecommunications
3.5%
 
Other
56.6%
Other
33.3%
Other
34.4%
Other
68.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Brent R.
Administrator

No complaints on my end. I've had a few questions with customizing how the widgets act or look and have always gotten a quick response with helpful info. I'm excited to see the how they will keep improving as the company grows.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in Information Technology and Services

The lag on server response when we are close to max capacity.

 
 No videos provided.No videos provided.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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