Compare SnapEngage, Talkus, Intercom, and Zendesk Chat

 
Essentials
From $16 per user / per month
Engage
$53 starting from
LITE
Free
 
Professional
From $26 per user / per month
Respond
$53 starting from
BASIC
$11.20 per agent/mo. ( billed annually)
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
ADVANCED
$20 per agent/mo. (billed annually)
 
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
9.0
(Based on 12 reviews)
8.7
(Based on 626 reviews)
8.9
(Based on 260 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
9.3
(Based on 12 reviews)
8.8
(Based on 631 reviews)
8.9
(Based on 263 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
8.5
(Based on 280 reviews)
8.6
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 295 reviews)
8.5
(Based on 103 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.4
(Based on 12 reviews)
8.7
(Based on 591 reviews)
8.5
(Based on 227 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
8.9
(Based on 284 reviews)
8.6
(Based on 98 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
10.0
(Based on 12 reviews)
8.7
(Based on 623 reviews)
8.7
(Based on 260 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
69.2%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
26.7%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
4.1%
10.9%
 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
24.8%
Computer Software
15.9%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
16.8%
Information Technology and Services
8.4%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Information Technology and Services
15.0%
Internet
8.2%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.9%
Consumer Services
6.5%
 
Insurance
4.6%
Information Technology and Services
8.3%
Education Management
2.0%
Telecommunications
5.0%
 
Other
56.6%
Other
33.3%
Other
34.5%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Travis G.
Administrator in Financial Services

It brings support tickets in from different channels like text, email & website, where they can all be seen and handled in Slack. Very convenient for our support staff to see what has been taken care of and what hasn't.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Craig D.
Administrator in Logistics and Supply Chain

Back office integration is still something they are working on to open tools using Zapier. Looks promising but some work maybe still to be done there to allow us to fully integrate back into our CRM. I have full confidence they'll get that added soon.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in Computer Software

You can't brand chats differently, this makes it difficult if you are serving multiple clients.

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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