Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Talkus, and LiveEngage

 
Essentials
From $16 per user / per month
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Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
9.0
(Based on 12 reviews)
8.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
9.3
(Based on 12 reviews)
7.9
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
9.4
(Based on 12 reviews)
7.4
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
10.0
(Based on 12 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
83.3%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
8.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
8.3%
29.8%
 
Information Technology and Services
14.6%
Internet
25.0%
Telecommunications
12.3%
 
Computer Software
14.6%
Logistics and Supply Chain
16.7%
Computer Software
8.8%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Philanthropy
7.0%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Outsourcing/Offshoring
7.0%
 
Insurance
4.6%
Information Technology and Services
8.3%
Consumer Goods
7.0%
 
Other
56.3%
Other
33.3%
Other
57.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk LiveEngage a QuestionContact LiveEngage
Kate from G2 Crowd

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