Compare SnapEngage, Talkus, and Olark

Pricing

 
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
8.9
Ease of Use
Ease of Use
9.2
9.2
9.2
Ease of Setup
Ease of Setup
8.9
9.5
9.0
Ease of Admin
Ease of Admin
8.8
8.8
8.9
Quality of Support
Quality of Support
9.1
9.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.1
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
8.1
Meets Requirements
SnapEngage
8.7
Talkus
8.9
Olark
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Olark
9.2
Ease of Setup
SnapEngage
8.9
Talkus
9.5
Olark
9.0
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Olark
8.9
Quality of Support
SnapEngage
9.1
Talkus
9.3
Olark
8.8
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Olark
9.1
Product Direction (% positive)
SnapEngage
8.6
Talkus
10.0
Olark
8.1

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Olark
9.2
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Olark
8.6
Targeted Emails
SnapEngage
7.5
Talkus
Not enough data available
Olark
7.8
In-App Messaging
SnapEngage
7.9
Talkus
Not enough data available
Olark
Not enough data available
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Olark
7.4
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Olark
8.8
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Olark
8.0
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Olark
Not enough data available
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Olark
Not enough data available
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
5.2%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Olark
Small-Business
48.2%
Mid-Market
46.6%
Enterprise
5.2%

Reviewers' Industry

 
Information Technology and Services
14.5%
Internet
25.0%
Computer Software
22.8%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Internet
13.1%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Retail
5.9%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Education Management
4.6%
 
Insurance
4.6%
Information Technology and Services
8.3%
Marketing and Advertising
3.4%
 
Other
56.6%
Other
33.3%
Other
50.2%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Olark
Computer Software
22.8%
Internet
13.1%
Retail
5.9%
Education Management
4.6%
Marketing and Advertising
3.4%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Talkus
Most Helpful Favorable Review
Craig D.
Administrator in Logistics and Supply Chain

Such a clean and simple interface that users intuitively know how to use the chat facilities. Makes our support that much easier in the product.

Most Helpful Critical Review
Guillaume P.
Administrator in Computer Software

Nothing much really. We also use Zendesk as a support Tool and the Talkus export is great. If we did not had Zendesk, Talkus featureset might be light (but the business offer should bring the missing data and shit)

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Olark
No downloads provided
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