Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Talkus, and Olark

 
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
9.0
(Based on 12 reviews)
9.0
(Based on 178 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
9.3
(Based on 12 reviews)
9.3
(Based on 180 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
9.1
(Based on 93 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
9.0
(Based on 94 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
9.4
(Based on 12 reviews)
8.9
(Based on 146 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
9.2
(Based on 86 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
10.0
(Based on 12 reviews)
8.3
(Based on 181 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
83.3%
47.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
8.3%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
8.3%
5.4%
 
Information Technology and Services
14.6%
Internet
25.0%
Computer Software
22.5%
 
Computer Software
14.6%
Logistics and Supply Chain
16.7%
Internet
13.4%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Retail
6.1%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Education Management
4.8%
 
Insurance
4.6%
Information Technology and Services
8.3%
Marketing and Advertising
3.5%
 
Other
56.3%
Other
33.3%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Ori P.
Administrator in Internet

Easily integrates with our Slack workflow Integrates with our website like a charm Simple JS API Great support features (screenshots, integration with user data, degrade to email on timeout)

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Damien C.
User in Information Technology and Services

When there is a lot of tickets open, it can get messy in Slack. That's why we have a Slack team dedicated to support.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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Kate from G2 Crowd

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