Compare SnapEngage, Talkus, and Pure Chat

Pricing

 
Essentials
From $16
per user / per month
Free
100% Free
 
Professional
From $26
per user / per month
Pro
$99/mo
(paid monthly)
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Talkus
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
8.9
Ease of Use
Ease of Use
9.2
9.2
9.3
Ease of Setup
Ease of Setup
8.9
9.5
9.3
Ease of Admin
Ease of Admin
8.8
8.8
9.0
Quality of Support
Quality of Support
9.1
9.3
9.0
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
9.3
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
9.0
Meets Requirements
SnapEngage
8.7
Talkus
8.9
Pure Chat
8.9
Ease of Use
SnapEngage
9.2
Talkus
9.2
Pure Chat
9.3
Ease of Setup
SnapEngage
8.9
Talkus
9.5
Pure Chat
9.3
Ease of Admin
SnapEngage
8.8
Talkus
8.8
Pure Chat
9.0
Quality of Support
SnapEngage
9.1
Talkus
9.3
Pure Chat
9.0
Ease of Doing Business With
SnapEngage
9.4
Talkus
9.8
Pure Chat
9.3
Product Direction (% positive)
SnapEngage
8.6
Talkus
10.0
Pure Chat
9.0

Features

Communication
Pop-up Chat
SnapEngage
9.0
Talkus
Not enough data available
Pure Chat
9.4
Notifications
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
8.8
Targeted Emails
SnapEngage
7.5
Talkus
Not enough data available
Pure Chat
Not enough data available
In-App Messaging
SnapEngage
7.9
Talkus
Not enough data available
Pure Chat
Not enough data available
Internal Use
Customization
SnapEngage
8.1
Talkus
9.3
Pure Chat
8.4
Conversation Archiving
SnapEngage
8.1
Talkus
Not enough data available
Pure Chat
8.6
Lead Development
SnapEngage
8.2
Talkus
Not enough data available
Pure Chat
8.1
Knowledge Base
SnapEngage
8.3
Talkus
Not enough data available
Pure Chat
Not enough data available
Team Inbox
SnapEngage
7.4
Talkus
Not enough data available
Pure Chat
Not enough data available
Customer Profiles
SnapEngage
7.6
Talkus
Not enough data available
Pure Chat
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
83.3%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
8.3%
28.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.3%
11.3%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Talkus
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
14.5%
Internet
25.0%
Higher Education
6.1%
 
Computer Software
14.5%
Logistics and Supply Chain
16.7%
Financial Services
6.1%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Computer Software
6.1%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Retail
5.1%
 
Insurance
4.6%
Information Technology and Services
8.3%
Information Technology and Services
5.1%
 
Other
56.6%
Other
33.3%
Other
71.7%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Talkus
Internet
25.0%
Logistics and Supply Chain
16.7%
Marketing and Advertising
8.3%
Leisure, Travel & Tourism
8.3%
Information Technology and Services
8.3%
Other
33.3%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Insurance

I dont like The autocorrect that fills the word when I notice.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Talkus
Most Helpful Favorable Review
Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 Crowd User in Insurance

I dont like The autocorrect that fills the word when I notice.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Talkus
No downloads provided
Pure Chat
No downloads provided
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