Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Talkus, and Pure Chat

 
Essentials
From $16 per user / per month
Free
100% Free
 
Professional
From $26 per user / per month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
9.0
(Based on 12 reviews)
9.0
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
9.3
(Based on 12 reviews)
9.4
(Based on 146 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.6
(Based on 10 reviews)
9.4
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 11 reviews)
9.2
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
9.4
(Based on 12 reviews)
9.2
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
9.4
(Based on 57 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
10.0
(Based on 12 reviews)
9.0
(Based on 148 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
83.3%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
8.3%
27.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
8.3%
10.8%
 
Information Technology and Services
14.6%
Internet
25.0%
Financial Services
6.4%
 
Computer Software
14.6%
Logistics and Supply Chain
16.7%
Higher Education
5.9%
 
Financial Services
5.3%
Marketing and Advertising
8.3%
Computer Software
5.9%
 
Telecommunications
4.6%
Leisure, Travel & Tourism
8.3%
Retail
4.8%
 
Insurance
4.6%
Information Technology and Services
8.3%
Information Technology and Services
4.8%
 
Other
56.3%
Other
33.3%
Other
72.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Barry K.
Administrator in Logistics and Supply Chain

The integration with Slack helps our teams to keep all comms in one place. The ability to show relevant info about the user to the support engineer makes their life a lot easier.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

 
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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