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Compare SnapEngage vs TeamSupport

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comparison of SnapEngage vs. TeamSupport
based on data from user reviews. SnapEngage rates 4.5/5 stars with 126 reviews. TeamSupport rates 4.3/5 stars with 496 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essentials
From $16 per user / per month
Support Desk
$50 / agent / month billed annually
 
Professional
From $26 per user / per month
Enterprise
$65 / agent / month billed annually
 
Enterprise
From $40 per user / per month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
11.2%
 
Information Technology and Services
14.6%
Computer Software
27.7%
 
Computer Software
14.6%
Information Technology and Services
20.7%
 
Financial Services
5.3%
Internet
5.7%
 
Telecommunications
4.6%
Financial Services
4.6%
 
Insurance
4.6%
Hospitality
3.7%
 
Other
56.3%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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