Compare SnapEngage vs TeamSupport

See this comparison of SnapEngage vs. TeamSupport based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. TeamSupport rates 4.4/5 stars with 471 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Plus Plan (Most Popular!)
$140 /month
Support Desk
$50 / agent / month billed annually
 
Business Plan
$60 /month.
Enterprise
$65 / agent / month billed annually
 
Enterprise Plan
Custom
Private Cloud
Custom Contact Us for Pricing
 
Premier Plan
$420 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.7
(Based on 459 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.8
(Based on 460 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.0
(Based on 416 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
9.2
(Based on 461 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
42.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
9.5%
 
Computer Software
14.9%
Computer Software
28.1%
 
Information Technology and Services
14.2%
Information Technology and Services
22.0%
 
Financial Services
5.4%
Internet
6.1%
 
Insurance
4.7%
Financial Services
4.5%
 
Telecommunications
4.7%
Hospitality
3.9%
 
Other
56.1%
Other
35.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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