Compare SnapEngage vs TeamSupport

See this comparison of SnapEngage vs. TeamSupport based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. TeamSupport rates 4.4/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Plus Plan (Most Popular!)
$140 /month
Support Desk
$50 / agent / month billed annually
 
Business Plan
$60 /month.
Enterprise
$65 / agent / month billed annually
 
Enterprise Plan
Custom
Private Cloud
Custom Contact Us for Pricing
 
Premier Plan
$420 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.7
(Based on 467 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.8
(Based on 468 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.0
(Based on 423 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
9.1
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
10.2%
 
Computer Software
14.9%
Computer Software
27.6%
 
Information Technology and Services
14.2%
Information Technology and Services
21.5%
 
Financial Services
5.4%
Internet
6.0%
 
Insurance
4.7%
Financial Services
4.6%
 
Telecommunications
4.7%
Hospitality
3.8%
 
Other
56.1%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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