Compare SnapEngage vs TeamSupport

See this comparison of SnapEngage vs. TeamSupport based on data from user reviews. SnapEngage rates 4.5/5 stars with 121 reviews. TeamSupport rates 4.4/5 stars with 446 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Plus Plan (Most Popular!)
$140 /month
Support Desk
$50 / agent / month billed annually
 
Business Plan
$60 /month.
Enterprise
$65 / agent / month billed annually
 
Enterprise Plan
Custom
Private Cloud
Custom Contact Us for Pricing
 
Premier Plan
$420 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 117 reviews)
8.7
(Based on 434 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 119 reviews)
8.8
(Based on 435 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 78 reviews)
8.6
(Based on 205 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 77 reviews)
8.9
(Based on 205 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 108 reviews)
9.0
(Based on 393 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.3
(Based on 211 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 117 reviews)
9.3
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.5%
42.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
48.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
9.6%
 
Computer Software
15.1%
Computer Software
27.5%
 
Information Technology and Services
14.4%
Information Technology and Services
22.7%
 
Financial Services
5.5%
Internet
5.9%
 
Telecommunications
4.8%
Financial Services
4.8%
 
Insurance
4.1%
Hospitality
4.2%
 
Other
56.2%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
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Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
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Kate from G2 Crowd

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