Compare SnapEngage, TeamSupport, and Freshdesk

 
Essentials
From $16 per user / per month
Support Desk
$50 / agent / month billed annually
Sprout
Free for UNLIMITED agents
 
Professional
From $26 per user / per month
Enterprise
$65 / agent / month billed annually
Blossom
$19 / agent / month billed annually
 
Enterprise
From $40 per user / per month
Private Cloud
Custom Contact Us for Pricing
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
8.7
(Based on 493 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.8
(Based on 494 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 233 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 235 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.0
(Based on 448 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 240 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
9.1
(Based on 493 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.2%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.6%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.3%
10.7%
 
Information Technology and Services
14.5%
Computer Software
27.2%
Information Technology and Services
20.5%
 
Computer Software
14.5%
Information Technology and Services
20.7%
Computer Software
14.1%
 
Financial Services
5.3%
Internet
5.8%
Internet
5.9%
 
Telecommunications
4.6%
Financial Services
4.5%
Education Management
3.7%
 
Insurance
4.6%
Hospitality
3.6%
E-Learning
3.5%
 
Other
56.6%
Other
38.3%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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