Compare SnapEngage, TeamSupport, Freshdesk, and Kayako

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Inbox
$15
/agent/month
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Growth
$30
/agent/month
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
8.1
Ease of Use
Ease of Use
9.2
8.6
8.8
8.4
Ease of Setup
Ease of Setup
8.9
8.3
8.5
8.0
Ease of Admin
Ease of Admin
8.8
8.7
8.7
8.1
Quality of Support
Quality of Support
9.1
8.8
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.0
8.6
7.1
Meets Requirements
SnapEngage
8.7
TeamSupport
8.6
Freshdesk
8.5
Kayako
8.1
Ease of Use
SnapEngage
9.2
TeamSupport
8.6
Freshdesk
8.8
Kayako
8.4
Ease of Setup
SnapEngage
8.9
TeamSupport
8.3
Freshdesk
8.5
Kayako
8.0
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
Freshdesk
8.7
Kayako
8.1
Quality of Support
SnapEngage
9.1
TeamSupport
8.8
Freshdesk
8.9
Kayako
8.2
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
Freshdesk
8.8
Kayako
8.4
Product Direction (% positive)
SnapEngage
8.6
TeamSupport
9.0
Freshdesk
8.6
Kayako
7.1

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
TeamSupport
8.2
Freshdesk
8.7
Kayako
8.9
Searchable Articles
SnapEngage
8.3
TeamSupport
8.3
Freshdesk
8.6
Kayako
9.2
Community Forums
SnapEngage
Not enough data available
TeamSupport
7.9
Freshdesk
8.4
Kayako
8.6
Interactive FAQs & Forums
SnapEngage
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Kayako
8.5
Interaction
Web Portals
SnapEngage
8.7
TeamSupport
8.7
Freshdesk
7.2
Kayako
9.0
Forum to Reponse
SnapEngage
8.6
TeamSupport
8.4
Freshdesk
8.5
Kayako
8.0
Tickets and Tagging
SnapEngage
8.6
TeamSupport
8.8
Freshdesk
8.8
Kayako
9.3
Live Chat
SnapEngage
9.9
TeamSupport
8.4
Freshdesk
8.8
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.1%
53.2%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.6%
36.2%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.3%
10.7%
7.8%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Information Technology and Services
14.5%
Computer Software
27.2%
Information Technology and Services
20.3%
Information Technology and Services
23.6%
 
Computer Software
14.5%
Information Technology and Services
21.0%
Computer Software
14.0%
Computer Software
17.3%
 
Financial Services
5.3%
Internet
5.7%
Internet
5.9%
Telecommunications
7.2%
 
Telecommunications
4.6%
Financial Services
4.4%
Education Management
3.7%
Internet
5.3%
 
Insurance
4.6%
Hospitality
3.6%
E-Learning
3.4%
Marketing and Advertising
3.8%
 
Other
56.6%
Other
38.1%
Other
52.7%
Other
42.8%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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