Compare SnapEngage, TeamSupport, Freshdesk, and Zendesk Support

Pricing

 
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.5
8.6
Ease of Use
Ease of Use
9.2
8.6
8.8
8.6
Ease of Setup
Ease of Setup
8.9
8.3
8.5
8.2
Ease of Admin
Ease of Admin
8.8
8.7
8.7
8.3
Quality of Support
Quality of Support
9.1
8.8
8.9
8.4
Ease of Doing Business With
Ease of Doing Business With
9.4
9.2
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.0
8.6
7.6
Meets Requirements
SnapEngage
8.7
TeamSupport
8.6
Freshdesk
8.5
Zendesk Support
8.6
Ease of Use
SnapEngage
9.2
TeamSupport
8.6
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
SnapEngage
8.9
TeamSupport
8.3
Freshdesk
8.5
Zendesk Support
8.2
Ease of Admin
SnapEngage
8.8
TeamSupport
8.7
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
SnapEngage
9.1
TeamSupport
8.8
Freshdesk
8.9
Zendesk Support
8.4
Ease of Doing Business With
SnapEngage
9.4
TeamSupport
9.2
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
SnapEngage
8.6
TeamSupport
9.0
Freshdesk
8.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
TeamSupport
8.2
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
SnapEngage
8.3
TeamSupport
8.3
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
SnapEngage
Not enough data available
TeamSupport
7.9
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
SnapEngage
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
SnapEngage
8.7
TeamSupport
8.7
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
SnapEngage
8.6
TeamSupport
8.4
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
SnapEngage
8.6
TeamSupport
8.8
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
SnapEngage
9.9
TeamSupport
8.4
Freshdesk
8.8
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.1%
53.1%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.6%
36.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.3%
10.8%
16.4%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.8%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.4%

Reviewers' Industry

 
Information Technology and Services
14.5%
Computer Software
27.2%
Information Technology and Services
20.4%
Computer Software
18.0%
 
Computer Software
14.5%
Information Technology and Services
21.0%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Financial Services
5.3%
Internet
5.7%
Internet
5.9%
Internet
10.2%
 
Telecommunications
4.6%
Financial Services
4.4%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Insurance
4.6%
Hospitality
3.6%
E-Learning
3.4%
Telecommunications
3.3%
 
Other
56.6%
Other
38.1%
Other
52.7%
Other
48.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
18.0%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Zendesk Support
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