Compare SnapEngage, TeamSupport, and HappyFox

 
Essentials
From $16 per user / per month
Support Desk
$50 / agent / month billed annually
Mighty
$29 per staff / month
 
Professional
From $26 per user / per month
Enterprise
$65 / agent / month billed annually
Fantastic
$49 per staff / month
 
Enterprise
From $40 per user / per month
Private Cloud
Custom Contact Us for Pricing
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
8.7
(Based on 494 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.8
(Based on 495 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 234 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 236 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.0
(Based on 449 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 241 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
9.1
(Based on 494 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.3%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.5%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.2%
15.5%
 
Information Technology and Services
14.5%
Computer Software
27.1%
Information Technology and Services
14.1%
 
Computer Software
14.5%
Information Technology and Services
20.8%
Computer Software
12.2%
 
Financial Services
5.3%
Internet
5.7%
Higher Education
6.4%
 
Telecommunications
4.6%
Financial Services
4.5%
Real Estate
3.8%
 
Insurance
4.6%
Hospitality
3.6%
Education Management
3.8%
 
Other
56.6%
Other
38.2%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageAsk HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

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