Compare SnapEngage, TeamSupport, and Kayako

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SnapEngage
TeamSupport
Kayako
Optimized for quick response
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Support Desk
$50 / agent / month billed annually
Inbox
$15 /agent/month
 
Professional
From $26 per user / per month
Enterprise
$65 / agent / month billed annually
Growth
$30 /agent/month
 
Enterprise
From $40 per user / per month
Private Cloud
Custom Contact Us for Pricing
Scale
$60 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
8.7
(Based on 493 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.8
(Based on 494 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 233 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 235 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.0
(Based on 448 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 240 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
9.1
(Based on 493 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.2%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.6%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.3%
7.2%
 
Information Technology and Services
14.5%
Computer Software
27.2%
Information Technology and Services
23.7%
 
Computer Software
14.5%
Information Technology and Services
20.7%
Computer Software
17.4%
 
Financial Services
5.3%
Internet
5.8%
Telecommunications
7.2%
 
Telecommunications
4.6%
Financial Services
4.5%
Internet
5.3%
 
Insurance
4.6%
Hospitality
3.6%
Marketing and Advertising
3.9%
 
Other
56.6%
Other
38.3%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask SnapEngage a QuestionContact SnapEngageAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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