Compare SnapEngage, TeamSupport, and Olark

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SnapEngage
TeamSupport
Olark
Optimized for quick response
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SnapEngage
SnapEngage
4.5
Based on 127 reviews
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
remove product
Olark
Olark
4.3
Based on 186 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Support Desk
$50 / agent / month billed annually
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
Enterprise
$65 / agent / month billed annually
 
Enterprise
From $40 per user / per month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
8.7
(Based on 493 reviews)
9.0
(Based on 179 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.8
(Based on 494 reviews)
9.3
(Based on 181 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 233 reviews)
9.1
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 235 reviews)
9.0
(Based on 95 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.0
(Based on 448 reviews)
8.9
(Based on 147 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 240 reviews)
9.2
(Based on 87 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
9.1
(Based on 493 reviews)
8.3
(Based on 182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.2%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.6%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.3%
5.4%
 
Information Technology and Services
14.5%
Computer Software
27.2%
Computer Software
22.4%
 
Computer Software
14.5%
Information Technology and Services
20.7%
Internet
13.4%
 
Financial Services
5.3%
Internet
5.8%
Retail
6.0%
 
Telecommunications
4.6%
Financial Services
4.5%
Education Management
4.7%
 
Insurance
4.6%
Hospitality
3.6%
Marketing and Advertising
3.4%
 
Other
56.6%
Other
38.3%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
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