Compare SnapEngage, TeamSupport, and Zendesk Support

 
Essentials
From $16 per user / per month
Support Desk
$50 / agent / month billed annually
Essential
$5 /month
 
Professional
From $26 per user / per month
Enterprise
$65 / agent / month billed annually
Team
$19 /month
 
Enterprise
From $40 per user / per month
Private Cloud
Custom Contact Us for Pricing
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
8.7
(Based on 493 reviews)
8.8
(Based on 1,279 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.8
(Based on 494 reviews)
8.7
(Based on 1,283 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.5
(Based on 233 reviews)
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 235 reviews)
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
9.0
(Based on 448 reviews)
8.5
(Based on 1,091 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.3
(Based on 240 reviews)
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
9.1
(Based on 493 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.2%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
47.6%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
11.3%
16.4%
 
Information Technology and Services
14.5%
Computer Software
27.2%
Computer Software
18.0%
 
Computer Software
14.5%
Information Technology and Services
20.7%
Information Technology and Services
15.3%
 
Financial Services
5.3%
Internet
5.8%
Internet
10.6%
 
Telecommunications
4.6%
Financial Services
4.5%
Marketing and Advertising
4.9%
 
Insurance
4.6%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
56.6%
Other
38.3%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided.
 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More Information
Kate from G2 Crowd

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