Compare SnapEngage vs Teamwork Desk

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comparison of SnapEngage vs. Teamwork Desk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Starter
$7 per agent, per month (billed annually)
 
Enterprise Plan
Custom
Plus
$13 per agent, per month (billed annually)
 
Business Plan
$60 /month.
Pro
$25 per agent, per month (billed annually)
 
Plus Plan (Most Popular!)
$140 /month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
3.1%
 
Computer Software
14.9%
Marketing and Advertising
25.0%
 
Information Technology and Services
14.2%
Information Technology and Services
20.5%
 
Financial Services
5.4%
Logistics and Supply Chain
6.8%
 
Insurance
4.7%
Computer Software
6.8%
 
Telecommunications
4.7%
Internet
6.8%
 
Other
56.1%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Warehousing

The ability to see by person how many tickets they have responded to, and average response times. I also like that tickets can be assigned to individuals, but still reviewed and answered by others.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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