Compare SnapEngage vs Teamwork Desk

See this comparison of SnapEngage vs. Teamwork Desk based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Starter
$7 per agent, per month (billed annually)
 
Enterprise Plan
Custom
Plus
$13 per agent, per month (billed annually)
 
Business Plan
$60 /month.
Pro
$25 per agent, per month (billed annually)
 
Plus Plan (Most Popular!)
$140 /month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
77.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
19.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
3.2%
 
Computer Software
14.9%
Marketing and Advertising
25.6%
 
Information Technology and Services
14.2%
Information Technology and Services
20.9%
 
Financial Services
5.4%
Computer Software
7.0%
 
Insurance
4.7%
Internet
7.0%
 
Telecommunications
4.7%
Publishing
4.7%
 
Other
56.1%
Other
34.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Mike L.
Administrator in Internet

I love how easy and effortless the support system is for our staff and clients. It is also great how it ties in seamlessness with Teamwork Projects.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageAsk Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

Need help?

I can help.