Compare SnapEngage vs Teamwork Desk
See this
comparison of SnapEngage vs. Teamwork Desk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
Starter
$7
per agent, per month (billed annually)
 
Professional
From $26
per user / per month
Plus
$13
per agent, per month (billed annually)
 
Enterprise
From $40
per user / per month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
Ease of Use
Ease of Use
9.2
8.6
Ease of Setup
Ease of Setup
8.9
8.6
Ease of Admin
Ease of Admin
8.8
8.9
Quality of Support
Quality of Support
9.1
8.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.9
Product Direction (% positive)
Product Direction (% positive)
8.6
9.2
Meets Requirements
SnapEngage
8.7
Teamwork Desk
8.9
Ease of Use
SnapEngage
9.2
Teamwork Desk
8.6
Ease of Setup
SnapEngage
8.9
Teamwork Desk
8.6
Ease of Admin
SnapEngage
8.8
Teamwork Desk
8.9
Quality of Support
SnapEngage
9.1
Teamwork Desk
8.9
Ease of Doing Business With
SnapEngage
9.4
Teamwork Desk
8.9
Product Direction (% positive)
SnapEngage
8.6
Teamwork Desk
9.2

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
Teamwork Desk
8.9
Searchable Articles
SnapEngage
8.3
Teamwork Desk
8.7
Community Forums
SnapEngage
Not enough data available
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
Teamwork Desk
Not enough data available
Interaction
Web Portals
SnapEngage
8.7
Teamwork Desk
8.7
Forum to Reponse
SnapEngage
8.6
Teamwork Desk
Not enough data available
Tickets and Tagging
SnapEngage
8.6
Teamwork Desk
8.9
Live Chat
SnapEngage
9.9
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
17.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
2.9%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%

Reviewers' Industry

 
Information Technology and Services
14.5%
Marketing and Advertising
23.4%
 
Computer Software
14.5%
Information Technology and Services
19.1%
 
Financial Services
5.3%
Internet
8.5%
 
Telecommunications
4.6%
Computer Software
8.5%
 
Insurance
4.6%
Logistics and Supply Chain
6.4%
 
Other
56.6%
Other
34.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Teamwork Desk
Most Helpful Favorable Review
Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Teamwork Desk
No downloads provided
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