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Compare SnapEngage vs Teamwork Desk

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comparison of SnapEngage vs. Teamwork Desk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Starter
$7 per agent, per month (billed annually)
 
Enterprise Plan
Custom
Plus
$13 per agent, per month (billed annually)
 
Business Plan
$60 /month.
Pro
$25 per agent, per month (billed annually)
 
Plus Plan (Most Popular!)
$140 /month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
3.1%
 
Information Technology and Services
14.6%
Marketing and Advertising
25.0%
 
Computer Software
14.6%
Information Technology and Services
20.5%
 
Financial Services
5.3%
Logistics and Supply Chain
6.8%
 
Telecommunications
4.6%
Internet
6.8%
 
Insurance
4.6%
Computer Software
6.8%
 
Other
56.3%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
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