Compare SnapEngage vs Track-It!

See this comparison of SnapEngage vs. Track-It! based on data from user reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 117 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 119 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 78 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 77 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 108 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 117 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.5%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
31.3%
 
Computer Software
15.1%
Information Technology and Services
13.8%
 
Information Technology and Services
14.4%
Hospital & Health Care
10.3%
 
Financial Services
5.5%
Utilities
5.7%
 
Telecommunications
4.8%
Higher Education
5.7%
 
Insurance
4.1%
Law Practice
5.7%
 
Other
56.2%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

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Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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