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Compare SnapEngage vs Track-It!

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comparison of SnapEngage vs. Track-It!
based on data from user reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essentials
From $16 per user / per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.6%
 
Information Technology and Services
14.6%
Information Technology and Services
14.0%
 
Computer Software
14.6%
Hospital & Health Care
9.7%
 
Financial Services
5.3%
Higher Education
7.5%
 
Telecommunications
4.6%
Utilities
5.4%
 
Insurance
4.6%
Law Practice
5.4%
 
Other
56.3%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

 
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