Compare SnapEngage vs Track-It!

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comparison of SnapEngage vs. Track-It!
based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
31.9%
 
Computer Software
14.9%
Information Technology and Services
14.3%
 
Information Technology and Services
14.2%
Hospital & Health Care
9.9%
 
Financial Services
5.4%
Utilities
5.5%
 
Insurance
4.7%
Higher Education
5.5%
 
Telecommunications
4.7%
Law Practice
5.5%
 
Other
56.1%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

 
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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