Compare SnapEngage vs Track-It!

See this comparison of SnapEngage vs. Track-It! based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.0
(Based on 65 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
30.9%
 
Computer Software
14.9%
Information Technology and Services
13.5%
 
Information Technology and Services
14.2%
Hospital & Health Care
10.1%
 
Financial Services
5.4%
Utilities
5.6%
 
Insurance
4.7%
Higher Education
5.6%
 
Telecommunications
4.7%
Law Practice
5.6%
 
Other
56.1%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

 
 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.