G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare SnapEngage, Track-It!, and LiveChat

 
Enterprise Plan
Custom
Starter
$16 per seat / month
 
Premier Plan
$420 month
Team
$33 per seat / month
 
Plus Plan (Most Popular!)
$140 /month
Business
$50 per seat / month
 
Business Plan
$60 /month.
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
7.9
(Based on 66 reviews)
9.2
(Based on 445 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.0
(Based on 66 reviews)
9.4
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.6
(Based on 40 reviews)
9.2
(Based on 192 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 192 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
7.9
(Based on 52 reviews)
9.2
(Based on 408 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 188 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
5.8
(Based on 65 reviews)
8.5
(Based on 443 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
13.0%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
55.1%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
31.9%
15.6%
 
Computer Software
14.9%
Information Technology and Services
14.3%
Computer Software
9.4%
 
Information Technology and Services
14.2%
Hospital & Health Care
9.9%
Information Technology and Services
9.0%
 
Financial Services
5.4%
Utilities
5.5%
Internet
5.7%
 
Insurance
4.7%
Higher Education
5.5%
Retail
5.2%
 
Telecommunications
4.7%
Law Practice
5.5%
Higher Education
2.9%
 
Other
56.1%
Other
59.3%
Other
67.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

G2 Crowd User

It disconnects quickly at times. You either do not finish chatting or have to wait again.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
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