G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare SnapEngage, Track-It!, and LiveChat

 
Enterprise Plan
Custom
Starter
$16 per seat / month
 
Premier Plan
$420 month
Team
$33 per seat / month
 
Plus Plan (Most Popular!)
$140 /month
Business
$50 per seat / month
 
Business Plan
$60 /month.
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 66 reviews)
9.2
(Based on 459 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 66 reviews)
9.4
(Based on 458 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 195 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 195 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 52 reviews)
9.2
(Based on 421 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 189 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.8
(Based on 65 reviews)
8.5
(Based on 458 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
13.0%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.5%
35.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.4%
15.7%
 
Information Technology and Services
14.6%
Information Technology and Services
13.3%
Computer Software
9.5%
 
Computer Software
14.6%
Hospital & Health Care
10.0%
Information Technology and Services
8.7%
 
Financial Services
5.3%
Higher Education
6.7%
Internet
5.3%
 
Telecommunications
4.6%
Utilities
5.6%
Retail
5.1%
 
Insurance
4.6%
Law Practice
5.6%
Telecommunications
3.2%
 
Other
56.3%
Other
58.9%
Other
68.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

G2 Crowd User in Real Estate

integration with Salesforce is a little difficult. need to be able to easily document and track transcripts for each customer

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
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