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Compare SnapEngage, Track-It!, LiveChat, and Intercom

 
SnapEngage
Track-It!
LiveChat
Intercom
Optimized for quick response
 
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SnapEngage
SnapEngage
4.5
Based on 126 reviews
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Track-It!
Track-It!
3.6
Based on 73 reviews
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LiveChat
LiveChat
4.5
Based on 501 reviews
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Intercom
Intercom
4.3
Based on 671 reviews
Optimized for quick response
 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Engage
$53 starting from
 
Professional
From $26 per user / per month
Team
$33 per seat / month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
Educate
$49 monthly flat rate
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
9.2
(Based on 476 reviews)
8.7
(Based on 611 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
9.4
(Based on 475 reviews)
8.8
(Based on 616 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 199 reviews)
8.5
(Based on 273 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 199 reviews)
8.9
(Based on 288 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 438 reviews)
8.7
(Based on 577 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 193 reviews)
9.0
(Based on 277 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
8.5
(Based on 474 reviews)
8.7
(Based on 608 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.5%
48.5%
69.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.9%
35.8%
26.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.6%
15.8%
4.1%
 
Information Technology and Services
14.6%
Information Technology and Services
14.0%
Computer Software
9.5%
Computer Software
24.9%
 
Computer Software
14.6%
Hospital & Health Care
9.7%
Information Technology and Services
8.7%
Internet
16.8%
 
Financial Services
5.3%
Higher Education
7.5%
Internet
5.3%
Information Technology and Services
15.1%
 
Telecommunications
4.6%
Utilities
5.4%
Retail
5.1%
Marketing and Advertising
7.0%
 
Insurance
4.6%
Law Practice
5.4%
Telecommunications
3.5%
Education Management
2.0%
 
Other
56.3%
Other
58.1%
Other
67.9%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

G2 Crowd User in Individual & Family Services

This is a tough one because it is nothing to dislike. Pretty easy

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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