Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Track-It!, LiveChat, and LiveEngage

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
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Professional
From $26 per user / per month
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
9.2
(Based on 477 reviews)
8.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
9.4
(Based on 476 reviews)
7.9
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 199 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 199 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 439 reviews)
7.4
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 193 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
8.5
(Based on 475 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.5%
48.4%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.9%
35.9%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.6%
15.7%
29.8%
 
Information Technology and Services
14.6%
Information Technology and Services
14.0%
Computer Software
9.5%
Telecommunications
12.3%
 
Computer Software
14.6%
Hospital & Health Care
9.7%
Information Technology and Services
8.6%
Computer Software
8.8%
 
Financial Services
5.3%
Higher Education
7.5%
Internet
5.3%
Philanthropy
7.0%
 
Telecommunications
4.6%
Utilities
5.4%
Retail
5.1%
Outsourcing/Offshoring
7.0%
 
Insurance
4.6%
Law Practice
5.4%
Telecommunications
3.5%
Consumer Goods
7.0%
 
Other
56.3%
Other
58.1%
Other
67.9%
Other
57.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Jonathan ( Jon ) R.
Administrator in Information Technology and Services

I have used Live person for over 10 years! very easy to set up and use.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

Brittany B.
User in Real Estate

Not great on the mobile stand point, some millennials who love to stick to Facebook chats won't necessarily like it as much, there are also interruptions with the chat agent not responding in a timely fashion to the receiver.

G2 Crowd User in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk LiveEngage a QuestionContact LiveEngage
Kate from G2 Crowd

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