Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Track-It!, LiveChat, and Olark

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
9.2
(Based on 476 reviews)
9.0
(Based on 178 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
9.4
(Based on 475 reviews)
9.3
(Based on 180 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 199 reviews)
9.1
(Based on 93 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 199 reviews)
9.0
(Based on 94 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 438 reviews)
8.9
(Based on 146 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 193 reviews)
9.2
(Based on 86 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
8.5
(Based on 474 reviews)
8.3
(Based on 181 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.5%
48.5%
47.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.9%
35.8%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.6%
15.8%
5.4%
 
Information Technology and Services
14.6%
Information Technology and Services
14.0%
Computer Software
9.5%
Computer Software
22.5%
 
Computer Software
14.6%
Hospital & Health Care
9.7%
Information Technology and Services
8.7%
Internet
13.4%
 
Financial Services
5.3%
Higher Education
7.5%
Internet
5.3%
Retail
6.1%
 
Telecommunications
4.6%
Utilities
5.4%
Retail
5.1%
Education Management
4.8%
 
Insurance
4.6%
Law Practice
5.4%
Telecommunications
3.5%
Marketing and Advertising
3.5%
 
Other
56.3%
Other
58.1%
Other
67.9%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

G2 Crowd User in Individual & Family Services

This is a tough one because it is nothing to dislike. Pretty easy

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Olark a QuestionContact Olark
Kate from G2 Crowd

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