Compare SnapEngage, Track-It!, LiveChat, and Olark

Pricing

 
Essentials
From $16
per user / per month
Starter
$16
per seat / month
Olark Live Chat
$17
per month
 
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
7.7
9.1
8.9
Ease of Use
Ease of Use
9.2
7.8
9.4
9.2
Ease of Setup
Ease of Setup
8.9
7.3
9.1
9.0
Ease of Admin
Ease of Admin
8.8
7.8
9.2
8.9
Quality of Support
Quality of Support
9.1
7.7
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
7.9
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
8.6
5.6
8.4
8.1
Meets Requirements
SnapEngage
8.7
Track-It!
7.7
LiveChat
9.1
Olark
8.9
Ease of Use
SnapEngage
9.2
Track-It!
7.8
LiveChat
9.4
Olark
9.2
Ease of Setup
SnapEngage
8.9
Track-It!
7.3
LiveChat
9.1
Olark
9.0
Ease of Admin
SnapEngage
8.8
Track-It!
7.8
LiveChat
9.2
Olark
8.9
Quality of Support
SnapEngage
9.1
Track-It!
7.7
LiveChat
9.1
Olark
8.8
Ease of Doing Business With
SnapEngage
9.4
Track-It!
7.9
LiveChat
9.2
Olark
9.1
Product Direction (% positive)
SnapEngage
8.6
Track-It!
5.6
LiveChat
8.4
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.0%
47.5%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
56.0%
35.6%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
32.0%
16.9%
5.2%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
47.5%
Mid-Market
35.6%
Enterprise
16.9%
Olark
Small-Business
48.2%
Mid-Market
46.6%
Enterprise
5.2%

Reviewers' Industry

 
Information Technology and Services
14.5%
Information Technology and Services
13.5%
Computer Software
9.6%
Computer Software
22.8%
 
Computer Software
14.5%
Hospital & Health Care
9.4%
Information Technology and Services
8.3%
Internet
13.1%
 
Financial Services
5.3%
Higher Education
7.3%
Retail
4.9%
Retail
5.9%
 
Telecommunications
4.6%
Utilities
5.2%
Internet
4.9%
Education Management
4.6%
 
Insurance
4.6%
Law Practice
5.2%
Telecommunications
3.3%
Marketing and Advertising
3.4%
 
Other
56.6%
Other
59.4%
Other
69.0%
Other
50.2%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.6%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.0%
Olark
Computer Software
22.8%
Internet
13.1%
Retail
5.9%
Education Management
4.6%
Marketing and Advertising
3.4%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

G2 Crowd User in Hospital & Health Care

It's pretty limited. I wish there was a way to transcribe what people were saying into a document allowing to save time with writing minutes

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

It's pretty limited. I wish there was a way to transcribe what people were saying into a document allowing to save time with writing minutes

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
SnapEngage
No videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Olark
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Track-It!
No downloads provided
Olark
No downloads provided
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