Compare SnapEngage, Track-It!, LiveChat, and Pure Chat

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Free
100% Free
 
Professional
From $26 per user / per month
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
7.9
(Based on 68 reviews)
9.2
(Based on 504 reviews)
9.0
(Based on 151 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.0
(Based on 68 reviews)
9.4
(Based on 503 reviews)
9.4
(Based on 152 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 209 reviews)
9.4
(Based on 64 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 209 reviews)
9.1
(Based on 62 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 464 reviews)
9.1
(Based on 137 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 202 reviews)
9.4
(Based on 60 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
5.9
(Based on 67 reviews)
8.5
(Based on 502 reviews)
9.0
(Based on 154 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.3%
48.0%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
56.2%
35.8%
27.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
31.5%
16.2%
10.5%
 
Information Technology and Services
14.5%
Information Technology and Services
13.8%
Computer Software
9.6%
Higher Education
6.3%
 
Computer Software
14.5%
Hospital & Health Care
9.6%
Information Technology and Services
8.6%
Financial Services
6.3%
 
Financial Services
5.3%
Higher Education
7.4%
Internet
5.1%
Computer Software
5.7%
 
Telecommunications
4.6%
Utilities
5.3%
Retail
4.9%
Retail
4.7%
 
Insurance
4.6%
Law Practice
5.3%
Telecommunications
3.5%
Information Technology and Services
4.7%
 
Other
56.6%
Other
58.5%
Other
68.4%
Other
72.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

G2 Crowd User in Information Technology and Services

The lag on server response when we are close to max capacity.

G2 Crowd User in Hospital & Health Care

Notifications are almost non existent and you have to literally have the screenopen to see them.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
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