Compare SnapEngage, Track-It!, LiveChat, and Pure Chat

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Free
100% Free
 
Professional
From $26 per user / per month
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
7.9
(Based on 68 reviews)
9.2
(Based on 502 reviews)
9.0
(Based on 151 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.0
(Based on 68 reviews)
9.4
(Based on 501 reviews)
9.4
(Based on 152 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 209 reviews)
9.4
(Based on 64 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 209 reviews)
9.1
(Based on 62 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 462 reviews)
9.1
(Based on 137 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 202 reviews)
9.4
(Based on 60 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
5.9
(Based on 67 reviews)
8.5
(Based on 500 reviews)
9.0
(Based on 154 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.3%
48.2%
61.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
56.2%
35.6%
27.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
31.5%
16.3%
10.5%
 
Information Technology and Services
14.5%
Information Technology and Services
13.8%
Computer Software
9.4%
Higher Education
6.3%
 
Computer Software
14.5%
Hospital & Health Care
9.6%
Information Technology and Services
8.6%
Financial Services
6.3%
 
Financial Services
5.3%
Higher Education
7.4%
Internet
5.1%
Computer Software
5.7%
 
Telecommunications
4.6%
Utilities
5.3%
Retail
4.9%
Retail
4.7%
 
Insurance
4.6%
Law Practice
5.3%
Telecommunications
3.5%
Information Technology and Services
4.7%
 
Other
56.6%
Other
58.5%
Other
68.5%
Other
72.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

G2 Crowd User

I dislike the fact that from past experiences it’s not always a truthful person on the other end, using my information with good intentions!

Chamakhe M.
Executive Sponsor

We had issues opening new chats.On countless occasions , we opened a new chat only for the agent to be told the customer had gone offline.Turned out the notification system was sometimes late,thus informing us of new chats after the customer had gone...

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
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