Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Track-It!, LiveChat, and Pure Chat

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Free
100% Free
 
Professional
From $26 per user / per month
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
9.2
(Based on 477 reviews)
8.9
(Based on 144 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
9.4
(Based on 476 reviews)
9.4
(Based on 145 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 199 reviews)
9.4
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 199 reviews)
9.2
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 439 reviews)
9.2
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 193 reviews)
9.4
(Based on 57 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
8.5
(Based on 475 reviews)
9.0
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.5%
48.4%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.9%
35.9%
27.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.6%
15.7%
10.9%
 
Information Technology and Services
14.6%
Information Technology and Services
14.0%
Computer Software
9.5%
Financial Services
6.5%
 
Computer Software
14.6%
Hospital & Health Care
9.7%
Information Technology and Services
8.6%
Higher Education
5.9%
 
Financial Services
5.3%
Higher Education
7.5%
Internet
5.3%
Computer Software
5.9%
 
Telecommunications
4.6%
Utilities
5.4%
Retail
5.1%
Information Technology and Services
4.8%
 
Insurance
4.6%
Law Practice
5.4%
Telecommunications
3.5%
Telecommunications
4.3%
 
Other
56.3%
Other
58.1%
Other
67.9%
Other
72.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User

Lack of guidance towards best practices in IT support and project tickets management

G2 Crowd User in Internet

I believe it worked OK on our end but we ended up using another chat software because we are not getting that too many chats so we opted for a free software.

Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Pure Chat a QuestionContact Pure Chat
Kate from G2 Crowd

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