Compare SnapEngage, Track-It!, LiveChat, and Pure Chat

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Free
100% Free
 
Professional
From $26 per user / per month
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
7.9
(Based on 68 reviews)
9.2
(Based on 501 reviews)
9.0
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.0
(Based on 68 reviews)
9.4
(Based on 500 reviews)
9.4
(Based on 151 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 208 reviews)
9.4
(Based on 64 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 208 reviews)
9.1
(Based on 62 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 461 reviews)
9.1
(Based on 136 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 201 reviews)
9.4
(Based on 60 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
5.9
(Based on 67 reviews)
8.5
(Based on 499 reviews)
9.0
(Based on 153 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.3%
48.1%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
56.2%
35.6%
28.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
31.5%
16.3%
10.6%
 
Information Technology and Services
14.5%
Information Technology and Services
13.8%
Computer Software
9.3%
Higher Education
6.3%
 
Computer Software
14.5%
Hospital & Health Care
9.6%
Information Technology and Services
8.6%
Financial Services
6.3%
 
Financial Services
5.3%
Higher Education
7.4%
Internet
5.1%
Computer Software
5.8%
 
Telecommunications
4.6%
Utilities
5.3%
Retail
4.9%
Retail
4.7%
 
Insurance
4.6%
Law Practice
5.3%
Telecommunications
3.5%
Information Technology and Services
4.7%
 
Other
56.6%
Other
58.5%
Other
68.5%
Other
72.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User in Consumer Services

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time...

G2 Crowd User in Financial Services

No spell check on certain browsers - i.e. firefox or explorer

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Pure Chat a QuestionContact Pure Chat
Kate from G2 Crowd

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