Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Track-It!, LiveChat, and Zendesk Chat

 
Essentials
From $16 per user / per month
Starter
$16 per seat / month
LITE
Free
 
Professional
From $26 per user / per month
Team
$33 per seat / month
BASIC
$11.20 per agent/mo. ( billed annually)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
ADVANCED
$20 per agent/mo. (billed annually)
 
Enterprise
$149 per seat / month
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 67 reviews)
9.2
(Based on 483 reviews)
8.9
(Based on 247 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 67 reviews)
9.4
(Based on 482 reviews)
8.9
(Based on 250 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.2
(Based on 203 reviews)
8.6
(Based on 97 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.2
(Based on 203 reviews)
8.5
(Based on 96 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 53 reviews)
9.2
(Based on 445 reviews)
8.5
(Based on 216 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 197 reviews)
8.7
(Based on 91 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.9
(Based on 66 reviews)
8.5
(Based on 481 reviews)
8.7
(Based on 247 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.5%
48.6%
48.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
56.9%
35.5%
40.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
30.6%
15.9%
10.8%
 
Information Technology and Services
14.6%
Information Technology and Services
14.0%
Computer Software
9.4%
Computer Software
16.0%
 
Computer Software
14.6%
Hospital & Health Care
9.7%
Information Technology and Services
8.7%
Information Technology and Services
8.5%
 
Financial Services
5.3%
Higher Education
7.5%
Internet
5.2%
Internet
8.2%
 
Telecommunications
4.6%
Utilities
5.4%
Retail
5.1%
Consumer Services
6.2%
 
Insurance
4.6%
Law Practice
5.4%
Telecommunications
3.6%
Telecommunications
5.2%
 
Other
56.3%
Other
58.1%
Other
67.9%
Other
55.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

CAMILA R.
User

Una de las desventajas más grandes, son la necesidad constante de una vigilancia las 24 horas del día. Es complicado atender en cualquier momento cualquier necesidad que pueda surgir generando a su vez un sobre coste para el que algunas empresas no están...

Brandi R.
User in Hospital & Health Care

Doesn't allow for multiple chats at once, but it's ok.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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