Compare SnapEngage, Track-It!, and Olark

 
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
7.9
(Based on 68 reviews)
9.0
(Based on 179 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.0
(Based on 68 reviews)
9.3
(Based on 181 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.1
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.0
(Based on 95 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
7.9
(Based on 53 reviews)
8.9
(Based on 147 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 87 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
5.9
(Based on 67 reviews)
8.3
(Based on 182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.3%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
56.2%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
31.5%
5.4%
 
Information Technology and Services
14.5%
Information Technology and Services
13.8%
Computer Software
22.4%
 
Computer Software
14.5%
Hospital & Health Care
9.6%
Internet
13.4%
 
Financial Services
5.3%
Higher Education
7.4%
Retail
6.0%
 
Telecommunications
4.6%
Utilities
5.3%
Education Management
4.7%
 
Insurance
4.6%
Law Practice
5.3%
Marketing and Advertising
3.4%
 
Other
56.6%
Other
58.5%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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