G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare SnapEngage, Track-It!, and Olark

 
Premier Plan
$420 month
Olark Live Chat
$17 per month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
7.9
(Based on 66 reviews)
8.9
(Based on 165 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.0
(Based on 66 reviews)
9.3
(Based on 167 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.6
(Based on 40 reviews)
9.1
(Based on 90 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.0
(Based on 91 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
7.9
(Based on 52 reviews)
8.9
(Based on 136 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.1
(Based on 84 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
5.8
(Based on 65 reviews)
8.1
(Based on 168 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
13.0%
49.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
55.1%
45.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
31.9%
4.7%
 
Computer Software
14.9%
Information Technology and Services
14.3%
Computer Software
24.0%
 
Information Technology and Services
14.2%
Hospital & Health Care
9.9%
Internet
14.3%
 
Financial Services
5.4%
Utilities
5.5%
Retail
5.5%
 
Insurance
4.7%
Higher Education
5.5%
Marketing and Advertising
4.6%
 
Telecommunications
4.7%
Law Practice
5.5%
Education Management
3.7%
 
Other
56.1%
Other
59.3%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

G2 Crowd User in Law Practice

The software was slow to catch up to the times.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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Olark live chat is the easiest way to boost your sales, help solve issues and understand your customers. Give your customers the answers they need immediately and gain powerful insights about what they want for relationships that last.

Watch our videos to learn more about our platform and the customers and company behind it. We are Olark!

 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Olark a QuestionContact Olark
Kate from G2 Crowd

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