G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare SnapEngage, Track-It!, and Olark

 
Premier Plan
$420 month
Olark Live Chat
$17 per month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
7.9
(Based on 66 reviews)
8.9
(Based on 175 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
8.0
(Based on 66 reviews)
9.3
(Based on 177 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
9.1
(Based on 92 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
9.0
(Based on 93 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
7.9
(Based on 52 reviews)
8.9
(Based on 145 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
9.2
(Based on 86 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
5.8
(Based on 65 reviews)
8.3
(Based on 178 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
13.0%
47.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
56.5%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
30.4%
5.0%
 
Information Technology and Services
14.8%
Information Technology and Services
13.3%
Computer Software
22.9%
 
Computer Software
14.8%
Hospital & Health Care
10.0%
Internet
13.7%
 
Financial Services
5.4%
Higher Education
6.7%
Retail
5.3%
 
Telecommunications
4.7%
Utilities
5.6%
Education Management
4.8%
 
Insurance
4.7%
Law Practice
5.6%
Marketing and Advertising
3.5%
 
Other
55.7%
Other
58.9%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Civil Engineering

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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