G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare SnapEngage, Track-It!, and Zendesk Support

 
Premier Plan
$420 month
Essential
$5 /month
 
Plus Plan (Most Popular!)
$140 /month
Team
$19 /month
 
Business Plan
$60 /month.
Professional
$49 /month
 
Enterprise Plan
Custom
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
7.9
(Based on 66 reviews)
8.7
(Based on 1,159 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.0
(Based on 66 reviews)
8.7
(Based on 1,163 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
8.3
(Based on 558 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 579 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
7.9
(Based on 52 reviews)
8.5
(Based on 982 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
8.5
(Based on 543 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
5.8
(Based on 65 reviews)
7.9
(Based on 1,153 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
12.9%
38.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
55.7%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
31.4%
16.2%
 
Information Technology and Services
14.6%
Information Technology and Services
13.2%
Computer Software
18.8%
 
Computer Software
14.6%
Hospital & Health Care
9.9%
Information Technology and Services
14.9%
 
Financial Services
5.3%
Higher Education
7.7%
Internet
10.9%
 
Telecommunications
4.6%
Utilities
5.5%
Marketing and Advertising
5.3%
 
Insurance
4.6%
Law Practice
5.5%
Telecommunications
3.3%
 
Other
56.3%
Other
58.2%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

Need help?

I can help.