Compare SnapEngage, Track-It!, and Zendesk Support

 
Essentials
From $16 per user / per month
Essential
$5 /month
 
Professional
From $26 per user / per month
Team
$19 /month
 
Enterprise
From $40 per user / per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 123 reviews)
7.9
(Based on 68 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 125 reviews)
8.0
(Based on 68 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.5
(Based on 41 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 114 reviews)
7.9
(Based on 53 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 123 reviews)
5.9
(Based on 67 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
56.2%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
31.5%
16.3%
 
Information Technology and Services
14.5%
Information Technology and Services
13.8%
Computer Software
18.1%
 
Computer Software
14.5%
Hospital & Health Care
9.6%
Information Technology and Services
15.1%
 
Financial Services
5.3%
Higher Education
7.4%
Internet
10.6%
 
Telecommunications
4.6%
Utilities
5.3%
Marketing and Advertising
5.0%
 
Insurance
4.6%
Law Practice
5.3%
Telecommunications
3.3%
 
Other
56.6%
Other
58.5%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.