G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare SnapEngage, Track-It!, and Zendesk Support

 
Premier Plan
$420 month
Essential
$5 /month
 
Plus Plan (Most Popular!)
$140 /month
Team
$19 /month
 
Business Plan
$60 /month.
Professional
$49 /month
 
Enterprise Plan
Custom
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
7.9
(Based on 66 reviews)
8.7
(Based on 1,092 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.0
(Based on 66 reviews)
8.7
(Based on 1,096 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
7.6
(Based on 40 reviews)
8.3
(Based on 530 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 551 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
7.9
(Based on 52 reviews)
8.5
(Based on 926 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.1
(Based on 41 reviews)
8.6
(Based on 515 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
5.8
(Based on 65 reviews)
7.9
(Based on 1,089 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
13.0%
38.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
55.1%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
31.9%
15.9%
 
Computer Software
14.9%
Information Technology and Services
14.3%
Computer Software
18.9%
 
Information Technology and Services
14.2%
Hospital & Health Care
9.9%
Information Technology and Services
14.5%
 
Financial Services
5.4%
Utilities
5.5%
Internet
11.1%
 
Insurance
4.7%
Higher Education
5.5%
Marketing and Advertising
5.3%
 
Telecommunications
4.7%
Law Practice
5.5%
Telecommunications
3.3%
 
Other
56.1%
Other
59.3%
Other
47.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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