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Compare SnapEngage vs UseResponse

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comparison of SnapEngage vs. UseResponse
based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Enterprise Package
$3000+ per solution
 
Plus Plan (Most Popular!)
$140 /month
Self-Hosted
$899 one-time fee
 
Business Plan
$60 /month.
Cloud
$15 per agent, per month
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
14.3%
 
Computer Software
14.9%
Information Technology and Services
26.3%
 
Information Technology and Services
14.2%
Internet
10.5%
 
Financial Services
5.4%
Computer Software
10.5%
 
Insurance
4.7%
Financial Services
10.5%
 
Telecommunications
4.7%
Semiconductors
10.5%
 
Other
56.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
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