Compare SnapEngage vs UseResponse

See this comparison of SnapEngage vs. UseResponse based on data from user reviews. SnapEngage rates 4.5/5 stars with 121 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Enterprise Package
$3000+ per solution
 
Plus Plan (Most Popular!)
$140 /month
Self-Hosted
$899 one-time fee
 
Business Plan
$60 /month.
Cloud
$15 per agent, per month
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 117 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 119 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 78 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 77 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 108 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 117 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.5%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
14.3%
 
Computer Software
15.1%
Information Technology and Services
26.3%
 
Information Technology and Services
14.4%
Internet
10.5%
 
Financial Services
5.5%
Computer Software
10.5%
 
Telecommunications
4.8%
Financial Services
10.5%
 
Insurance
4.1%
Semiconductors
10.5%
 
Other
56.2%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

 
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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