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Compare SnapEngage vs UseResponse

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comparison of SnapEngage vs. UseResponse
based on data from user reviews. SnapEngage rates 4.5/5 stars with 124 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Enterprise Package
$3000+ per solution
 
Plus Plan (Most Popular!)
$140 /month
Self-Hosted
$899 one-time fee
 
Business Plan
$60 /month.
Cloud
$15 per agent, per month
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
13.3%
 
Information Technology and Services
14.8%
Information Technology and Services
25.0%
 
Computer Software
14.8%
Semiconductors
10.0%
 
Financial Services
5.4%
Internet
10.0%
 
Telecommunications
4.7%
Higher Education
10.0%
 
Insurance
4.7%
Financial Services
10.0%
 
Other
55.7%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Matt W.
Administrator in Information Technology and Services

There isn't anything about the product that I dislike I think with time the knowledge base and user base will make information even better and easier to solve without having to go to the support center.

 
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Kate from G2 Crowd

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