Compare SnapEngage vs UseResponse
See this
comparison of SnapEngage vs. UseResponse
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16 per user / per month
Enterprise Package
$3000+ per solution
 
Professional
From $26 per user / per month
Self-Hosted
$899 one-time fee
 
Enterprise
From $40 per user / per month
Cloud
$15 per agent, per month
 
Free Trial
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.7
9.0
Ease of Use
Ease of Use
9.2
9.3
Ease of Setup
Ease of Setup
8.9
9.2
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
9.1
9.9
Ease of Doing Business With
Ease of Doing Business With
9.4
9.8
Product Direction (% positive)
Product Direction (% positive)
8.6
10.0
Meets Requirements
SnapEngage
8.7
UseResponse
9.0
Ease of Use
SnapEngage
9.2
UseResponse
9.3
Ease of Setup
SnapEngage
8.9
UseResponse
9.2
Ease of Admin
SnapEngage
8.8
UseResponse
9.2
Quality of Support
SnapEngage
9.1
UseResponse
9.9
Ease of Doing Business With
SnapEngage
9.4
UseResponse
9.8
Product Direction (% positive)
SnapEngage
8.6
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
UseResponse
Not enough data available
Searchable Articles
SnapEngage
8.3
UseResponse
Not enough data available
Community Forums
SnapEngage
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
SnapEngage
Not enough data available
UseResponse
Not enough data available
Communication
Pop-up Chat
SnapEngage
9.0
UseResponse
Not enough data available
Notifications
SnapEngage
8.3
UseResponse
Not enough data available
Targeted Emails
SnapEngage
7.5
UseResponse
Not enough data available
In-App Messaging
SnapEngage
7.9
UseResponse
Not enough data available
Interaction
Web Portals
SnapEngage
8.7
UseResponse
Not enough data available
Forum to Reponse
SnapEngage
8.6
UseResponse
Not enough data available
Tickets and Tagging
SnapEngage
8.6
UseResponse
Not enough data available
Live Chat
SnapEngage
9.9
UseResponse
Not enough data available
Internal Use
Customization
SnapEngage
8.1
UseResponse
9.2
Conversation Archiving
SnapEngage
8.1
UseResponse
Not enough data available
Lead Development
SnapEngage
8.2
UseResponse
Not enough data available
Knowledge Base
SnapEngage
8.3
UseResponse
Not enough data available
Team Inbox
SnapEngage
7.4
UseResponse
Not enough data available
Customer Profiles
SnapEngage
7.6
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
13.3%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
14.5%
Information Technology and Services
25.0%
 
Computer Software
14.5%
Semiconductors
10.0%
 
Financial Services
5.3%
Internet
10.0%
 
Telecommunications
4.6%
Higher Education
10.0%
 
Insurance
4.6%
Financial Services
10.0%
 
Other
56.6%
Other
35.0%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

UseResponse
Most Helpful Favorable Review
G2 Crowd User in Computer & Network Security

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them. They replied to me basically 24/7, no matter whether I was based in...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
UseResponse
No downloads provided
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