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Compare SnapEngage vs Vision Helpdesk

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comparison of SnapEngage vs. Vision Helpdesk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Vision Helpdesk rates 4.7/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Starter Help Desk
$12 per staff per mo billed annually
 
Plus Plan (Most Popular!)
$140 /month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Business Plan
$60 /month.
Satellite Desk
$24 per staff per mo billed annually
 
Enterprise Plan
Custom
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
9.3
(Based on 43 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
9.2
(Based on 43 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
9.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
9.7
(Based on 42 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
9.8
(Based on 43 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
30.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
9.3%
 
Computer Software
14.9%
Non-Profit Organization Management
22.6%
 
Information Technology and Services
14.2%
Internet
15.1%
 
Financial Services
5.4%
Information Technology and Services
13.2%
 
Insurance
4.7%
Education Management
5.7%
 
Telecommunications
4.7%
Individual & Family Services
5.7%
 
Other
56.1%
Other
37.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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