Compare SnapEngage vs Vision Helpdesk
See this
comparison of SnapEngage vs. Vision Helpdesk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16
per user / per month
Starter Help Desk
$12
per staff per mo billed annually
 
Professional
From $26
per user / per month
Pro Help Desk Software
$20
per staff per mo billed annually
 
Enterprise
From $40
per user / per month
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.2
Ease of Use
Ease of Use
9.2
8.9
Ease of Setup
Ease of Setup
8.9
8.8
Ease of Admin
Ease of Admin
8.8
9.2
Quality of Support
Quality of Support
9.1
9.6
Ease of Doing Business With
Ease of Doing Business With
9.4
9.6
Product Direction (% positive)
Product Direction (% positive)
8.6
9.5
Meets Requirements
SnapEngage
8.7
Vision Helpdesk
9.2
Ease of Use
SnapEngage
9.2
Vision Helpdesk
8.9
Ease of Setup
SnapEngage
8.9
Vision Helpdesk
8.8
Ease of Admin
SnapEngage
8.8
Vision Helpdesk
9.2
Quality of Support
SnapEngage
9.1
Vision Helpdesk
9.6
Ease of Doing Business With
SnapEngage
9.4
Vision Helpdesk
9.6
Product Direction (% positive)
SnapEngage
8.6
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
Vision Helpdesk
9.2
Searchable Articles
SnapEngage
8.3
Vision Helpdesk
8.9
Community Forums
SnapEngage
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
SnapEngage
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
SnapEngage
8.7
Vision Helpdesk
8.9
Forum to Reponse
SnapEngage
8.6
Vision Helpdesk
9.2
Tickets and Tagging
SnapEngage
8.6
Vision Helpdesk
8.9
Live Chat
SnapEngage
9.9
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
8.7%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Information Technology and Services
14.5%
Non-Profit Organization Management
26.3%
 
Computer Software
14.5%
Internet
14.0%
 
Financial Services
5.3%
Information Technology and Services
12.3%
 
Telecommunications
4.6%
Individual & Family Services
5.3%
 
Insurance
4.6%
Education Management
5.3%
 
Other
56.6%
Other
36.8%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Vision Helpdesk
No downloads provided
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