Compare SnapEngage vs Vision Helpdesk

See this comparison of SnapEngage vs. Vision Helpdesk based on data from user reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Vision Helpdesk rates 4.8/5 stars with 40 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Help Desk
$7 per staff per mo
 
Plus Plan (Most Popular!)
$140 /month
Satellite Desk
$14 per staff per mo
 
Business Plan
$60 /month.
Service Desk
$21 per staff per mo
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 117 reviews)
9.4
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 119 reviews)
9.3
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 78 reviews)
8.9
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 77 reviews)
9.4
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 108 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 117 reviews)
9.7
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.5%
62.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
27.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
10.0%
 
Computer Software
15.1%
Non-Profit Organization Management
20.4%
 
Information Technology and Services
14.4%
Internet
16.3%
 
Financial Services
5.5%
Information Technology and Services
14.3%
 
Telecommunications
4.8%
Education Management
6.1%
 
Insurance
4.1%
Individual & Family Services
6.1%
 
Other
56.2%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

 
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Kate avatar
Kate from G2 Crowd

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