Compare SnapEngage vs Whatfix

See this comparison of SnapEngage vs. Whatfix based on data from user reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
 
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 117 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 119 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 78 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 77 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 108 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 117 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.5%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
16.7%
 
Computer Software
15.1%
Computer Software
28.9%
 
Information Technology and Services
14.4%
Information Technology and Services
15.8%
 
Financial Services
5.5%
Consumer Goods
10.5%
 
Telecommunications
4.8%
Internet
7.9%
 
Insurance
4.1%
Cosmetics
5.3%
 
Other
56.2%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
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Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

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Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
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