Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Whatfix, and Intercom

 
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Professional
From $26 per user / per month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
9.0
(Based on 35 reviews)
8.7
(Based on 611 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
9.0
(Based on 35 reviews)
8.8
(Based on 616 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.4
(Based on 29 reviews)
8.5
(Based on 273 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.6
(Based on 29 reviews)
8.9
(Based on 288 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
10.0
(Based on 35 reviews)
8.7
(Based on 577 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.4
(Based on 29 reviews)
9.0
(Based on 277 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
9.7
(Based on 34 reviews)
8.7
(Based on 608 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
48.6%
69.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
32.4%
26.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
18.9%
4.1%
 
Information Technology and Services
14.6%
Computer Software
29.2%
Computer Software
24.9%
 
Computer Software
14.6%
Information Technology and Services
18.8%
Internet
16.8%
 
Financial Services
5.3%
Consumer Goods
10.4%
Information Technology and Services
15.1%
 
Telecommunications
4.6%
Internet
6.3%
Marketing and Advertising
7.0%
 
Insurance
4.6%
Telecommunications
4.2%
Education Management
2.0%
 
Other
56.3%
Other
31.3%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Human Resources

It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software. As we have domestic and global user base, we can very well manage making use of Whatfix...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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