Compare SnapEngage, Whatfix, and Intercom

Pricing

 
Essentials
From $16
per user / per month
Engage
$53
starting from
 
Professional
From $26
per user / per month
Respond
$53
starting from
 
Enterprise
From $40
per user / per month
Educate
$49
monthly flat rate
 
Free Trial
Free Trial Unavailable
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Whatfix
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.9
8.6
Ease of Use
Ease of Use
9.2
8.9
8.7
Ease of Setup
Ease of Setup
8.9
8.1
8.3
Ease of Admin
Ease of Admin
8.8
8.3
8.7
Quality of Support
Quality of Support
9.1
9.9
8.5
Ease of Doing Business With
Ease of Doing Business With
9.4
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
8.6
9.7
8.5
Meets Requirements
SnapEngage
8.7
Whatfix
8.9
Intercom
8.6
Ease of Use
SnapEngage
9.2
Whatfix
8.9
Intercom
8.7
Ease of Setup
SnapEngage
8.9
Whatfix
8.1
Intercom
8.3
Ease of Admin
SnapEngage
8.8
Whatfix
8.3
Intercom
8.7
Quality of Support
SnapEngage
9.1
Whatfix
9.9
Intercom
8.5
Ease of Doing Business With
SnapEngage
9.4
Whatfix
9.3
Intercom
8.8
Product Direction (% positive)
SnapEngage
8.6
Whatfix
9.7
Intercom
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
45.2%
69.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
31.0%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
23.8%
4.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%

Reviewers' Industry

 
Information Technology and Services
14.5%
Computer Software
28.3%
Computer Software
24.7%
 
Computer Software
14.5%
Information Technology and Services
18.9%
Internet
16.9%
 
Financial Services
5.3%
Consumer Goods
9.4%
Information Technology and Services
15.2%
 
Telecommunications
4.6%
Internet
5.7%
Marketing and Advertising
6.9%
 
Insurance
4.6%
Telecommunications
3.8%
Education Management
2.0%
 
Other
56.6%
Other
34.0%
Other
34.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

G2 Crowd User

As all of those tools have their problems it's nothing special about Whatfix, to dislike.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Whatfix
Most Helpful Favorable Review
G2 Crowd User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
G2 Crowd User

As all of those tools have their problems it's nothing special about Whatfix, to dislike.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

SnapEngage
No videos provided
Whatfix
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Whatfix
No downloads provided
Ask SnapEngage a QuestionContact SnapEngageAsk Whatfix a QuestionContact WhatfixAsk Intercom a QuestionContact Intercom