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Compare SnapEngage, Whatfix, and Intercom

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SnapEngage
Whatfix
Intercom
Optimized for quick response
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SnapEngage
SnapEngage
4.5
Based on 124 reviews
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Whatfix
Whatfix
4.7
Based on 35 reviews
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Intercom
Intercom
4.3
Based on 653 reviews
Optimized for quick response
 
Business Plan
$60 /month.
Engage
$53 starting from
 
Premier Plan
$420 month
Respond
$53 starting from
 
Enterprise Plan
Custom
Educate
$49 monthly flat rate
 
Plus Plan (Most Popular!)
$140 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
9.0
(Based on 33 reviews)
8.7
(Based on 596 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
9.0
(Based on 33 reviews)
8.8
(Based on 601 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.4
(Based on 27 reviews)
8.4
(Based on 266 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.6
(Based on 27 reviews)
8.9
(Based on 281 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
10.0
(Based on 33 reviews)
8.7
(Based on 562 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.4
(Based on 27 reviews)
9.0
(Based on 270 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
9.7
(Based on 32 reviews)
8.7
(Based on 594 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
51.4%
70.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
28.6%
26.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
20.0%
3.9%
 
Computer Software
14.8%
Computer Software
30.4%
Computer Software
25.1%
 
Information Technology and Services
14.8%
Information Technology and Services
17.4%
Internet
17.0%
 
Financial Services
5.4%
Consumer Goods
8.7%
Information Technology and Services
15.4%
 
Insurance
4.7%
Internet
6.5%
Marketing and Advertising
6.8%
 
Telecommunications
4.7%
Telecommunications
4.3%
Education Management
2.0%
 
Other
55.7%
Other
32.6%
Other
33.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

G2 Crowd User in Human Resources

It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software. As we have domestic and global user base, we can very well manage making use of Whatfix...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Iziar R.
Administrator

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

G2 Crowd User in Internet

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageAsk Whatfix a QuestionContact WhatfixAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

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