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Compare SnapEngage, Whatfix, and LiveChat

 
Enterprise Plan
Custom
Starter
$16 per seat / month
 
Premier Plan
$420 month
Team
$33 per seat / month
 
Plus Plan (Most Popular!)
$140 /month
Business
$50 per seat / month
 
Business Plan
$60 /month.
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
9.0
(Based on 33 reviews)
9.2
(Based on 447 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
9.0
(Based on 33 reviews)
9.4
(Based on 446 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.4
(Based on 27 reviews)
9.2
(Based on 189 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.6
(Based on 27 reviews)
9.2
(Based on 189 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
10.0
(Based on 33 reviews)
9.2
(Based on 409 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
9.4
(Based on 27 reviews)
9.2
(Based on 184 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
9.7
(Based on 32 reviews)
8.5
(Based on 445 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
51.4%
49.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
28.6%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
20.0%
15.5%
 
Computer Software
14.8%
Computer Software
30.4%
Computer Software
9.7%
 
Information Technology and Services
14.8%
Information Technology and Services
17.4%
Information Technology and Services
8.8%
 
Financial Services
5.4%
Consumer Goods
8.7%
Internet
5.4%
 
Insurance
4.7%
Internet
6.5%
Retail
5.2%
 
Telecommunications
4.7%
Telecommunications
4.3%
Telecommunications
3.2%
 
Other
55.7%
Other
32.6%
Other
67.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Internet

Whatfix flows helped us by reducing our support queries upto 50%. Very Intuitive and easy to create flows and guides. Easy Integration.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Information Technology and Services

At the moment there is nothing I dislike.

G2 Crowd User in Primary/Secondary Education

It seems like bots are running this and it is clear by the pace of the response and they dont always provide the best answer

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageAsk Whatfix a QuestionContact Whatfix
Kate from G2 Crowd

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