Compare SnapEngage vs Zendesk Support

See this comparison of SnapEngage vs. Zendesk Support based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Zendesk Support rates 4.2/5 stars with 1059 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Premier Plan
$420 month
Essential
$5 /month
 
Plus Plan (Most Popular!)
$140 /month
Team
$19 /month
 
Business Plan
$60 /month.
Professional
$49 /month
 
Enterprise Plan
Custom
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.7
(Based on 974 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.7
(Based on 978 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 477 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 495 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
8.5
(Based on 823 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 462 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
8.0
(Based on 972 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
15.3%
 
Computer Software
14.9%
Computer Software
19.8%
 
Information Technology and Services
14.2%
Information Technology and Services
14.7%
 
Financial Services
5.4%
Internet
11.4%
 
Insurance
4.7%
Marketing and Advertising
5.8%
 
Telecommunications
4.7%
Retail
3.2%
 
Other
56.1%
Other
45.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Luca S.
Administrator in Computer Software

Difficult to customise (colours etc.) Support are helpful but it's a little hard to set up.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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