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Compare SnapEngage vs Zendesk Support

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comparison of SnapEngage vs. Zendesk Support
based on data from user reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Zendesk Support rates 4.2/5 stars with 1,336 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essentials
From $16 per user / per month
Essential
$5 /month
 
Professional
From $26 per user / per month
Team
$19 /month
 
Enterprise
From $40 per user / per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.7
(Based on 1,223 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.7
(Based on 1,227 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 586 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 609 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
8.5
(Based on 1,038 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 572 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
7.8
(Based on 1,215 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
16.2%
 
Information Technology and Services
14.6%
Computer Software
18.4%
 
Computer Software
14.6%
Information Technology and Services
15.1%
 
Financial Services
5.3%
Internet
10.7%
 
Telecommunications
4.6%
Marketing and Advertising
5.1%
 
Insurance
4.6%
Telecommunications
3.3%
 
Other
56.3%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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