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Compare SnapEngage, Zendesk Support, and Freshdesk

 
Premier Plan
$420 month
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Plus Plan (Most Popular!)
$140 /month
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Business Plan
$60 /month.
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise Plan
Custom
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
8.7
(Based on 1,124 reviews)
8.6
(Based on 1,735 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
8.7
(Based on 1,128 reviews)
8.9
(Based on 1,745 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 544 reviews)
8.7
(Based on 1,282 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 565 reviews)
8.8
(Based on 1,315 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
8.5
(Based on 953 reviews)
9.0
(Based on 1,683 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 529 reviews)
9.0
(Based on 1,250 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
7.9
(Based on 1,121 reviews)
8.8
(Based on 1,730 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
38.3%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
45.7%
34.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
16.0%
10.2%
 
Computer Software
14.8%
Computer Software
18.9%
Information Technology and Services
20.6%
 
Information Technology and Services
14.8%
Information Technology and Services
14.9%
Computer Software
14.4%
 
Financial Services
5.4%
Internet
11.0%
Internet
6.0%
 
Insurance
4.7%
Marketing and Advertising
5.3%
Education Management
3.7%
 
Telecommunications
4.7%
Telecommunications
3.4%
E-Learning
3.4%
 
Other
55.7%
Other
46.5%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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