Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Zendesk Support, and Freshdesk

 
Essentials
From $16 per user / per month
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Professional
From $26 per user / per month
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Enterprise
From $40 per user / per month
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.7
(Based on 1,218 reviews)
8.6
(Based on 1,783 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.7
(Based on 1,222 reviews)
8.9
(Based on 1,793 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 584 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 607 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
8.5
(Based on 1,035 reviews)
9.0
(Based on 1,730 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 570 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
7.8
(Based on 1,210 reviews)
8.8
(Based on 1,778 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
38.7%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
45.1%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
16.2%
10.3%
 
Information Technology and Services
14.6%
Computer Software
18.4%
Information Technology and Services
20.7%
 
Computer Software
14.6%
Information Technology and Services
15.1%
Computer Software
14.3%
 
Financial Services
5.3%
Internet
10.7%
Internet
6.0%
 
Telecommunications
4.6%
Marketing and Advertising
5.1%
Education Management
3.7%
 
Insurance
4.6%
Telecommunications
3.3%
E-Learning
3.4%
 
Other
56.3%
Other
47.5%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
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Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

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