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Compare SnapEngage, Zendesk Support, and Help Scout

 
Premier Plan
$420 month
Essential
$5 /month
Basic
$8 user/month
 
Plus Plan (Most Popular!)
$140 /month
Team
$19 /month
Standard
$15 user/month
 
Business Plan
$60 /month.
Professional
$49 /month
Plus
$27 user/month
 
Enterprise Plan
Custom
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
8.7
(Based on 1,127 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
8.7
(Based on 1,131 reviews)
9.2
(Based on 113 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 545 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 566 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
8.5
(Based on 956 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 530 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
7.9
(Based on 1,123 reviews)
8.0
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
38.3%
61.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
45.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
16.0%
2.6%
 
Computer Software
14.8%
Computer Software
19.0%
Computer Software
23.1%
 
Information Technology and Services
14.8%
Information Technology and Services
14.9%
Internet
20.5%
 
Financial Services
5.4%
Internet
11.0%
Information Technology and Services
8.3%
 
Insurance
4.7%
Marketing and Advertising
5.3%
Marketing and Advertising
6.4%
 
Telecommunications
4.7%
Telecommunications
3.3%
E-Learning
4.5%
 
Other
55.7%
Other
46.5%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
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Kate from G2 Crowd

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