Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Zendesk Support, and Help Scout

 
Essentials
From $16 per user / per month
Essential
$5 /month
Plus
$27 user/month
 
Professional
From $26 per user / per month
Team
$19 /month
Standard
$15 user/month
 
Enterprise
From $40 per user / per month
Professional
$49 /month
Basic
$8 user/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.7
(Based on 1,214 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.7
(Based on 1,218 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 581 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 604 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
8.5
(Based on 1,032 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 567 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
7.8
(Based on 1,206 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
38.5%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
45.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
16.2%
2.5%
 
Information Technology and Services
14.6%
Computer Software
18.4%
Computer Software
23.4%
 
Computer Software
14.6%
Information Technology and Services
15.0%
Internet
20.3%
 
Financial Services
5.3%
Internet
10.7%
Information Technology and Services
8.2%
 
Telecommunications
4.6%
Marketing and Advertising
5.1%
Marketing and Advertising
6.3%
 
Insurance
4.6%
Telecommunications
3.3%
E-Learning
4.4%
 
Other
56.3%
Other
47.5%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

 
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Help Scout a QuestionContact Help Scout
Kate from G2 Crowd

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