Want to see who topped the 2019 Best Software Awards?

Compare SnapEngage, Zendesk Support, and Zoho Desk

 
Essentials
From $16 per user / per month
Essential
$5 /month
FREE
$0 /agent/month
 
Professional
From $26 per user / per month
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Enterprise
From $40 per user / per month
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.7
(Based on 1,209 reviews)
8.7
(Based on 711 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.7
(Based on 1,213 reviews)
8.7
(Based on 711 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 579 reviews)
8.3
(Based on 572 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 601 reviews)
8.6
(Based on 571 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
8.5
(Based on 1,029 reviews)
8.3
(Based on 641 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 564 reviews)
8.6
(Based on 536 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
7.8
(Based on 1,201 reviews)
8.9
(Based on 704 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
38.6%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
45.3%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
16.1%
6.2%
 
Information Technology and Services
14.6%
Computer Software
18.4%
Information Technology and Services
25.1%
 
Computer Software
14.6%
Information Technology and Services
15.0%
Computer Software
11.0%
 
Financial Services
5.3%
Internet
10.7%
Internet
4.4%
 
Telecommunications
4.6%
Marketing and Advertising
5.1%
Marketing and Advertising
4.1%
 
Insurance
4.6%
Telecommunications
3.3%
Telecommunications
4.0%
 
Other
56.3%
Other
47.4%
Other
51.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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