Compare SnapEngage, Zendesk Support, and Zoho Desk

Pricing

 
Essentials
From $16
per user / per month
Essential
$5
/month
FREE
$0
/agent/month
 
Professional
From $26
per user / per month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Enterprise
From $40
per user / per month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
8.6
Ease of Use
Ease of Use
9.2
8.6
8.5
Ease of Setup
Ease of Setup
8.9
8.2
8.2
Ease of Admin
Ease of Admin
8.8
8.3
8.4
Quality of Support
Quality of Support
9.1
8.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
7.6
8.7
Meets Requirements
SnapEngage
8.7
Zendesk Support
8.6
Zoho Desk
8.6
Ease of Use
SnapEngage
9.2
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
SnapEngage
8.9
Zendesk Support
8.2
Zoho Desk
8.2
Ease of Admin
SnapEngage
8.8
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
SnapEngage
9.1
Zendesk Support
8.4
Zoho Desk
8.2
Ease of Doing Business With
SnapEngage
9.4
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
SnapEngage
8.6
Zendesk Support
7.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
Zendesk Support
8.6
Zoho Desk
8.6
Searchable Articles
SnapEngage
8.3
Zendesk Support
8.6
Zoho Desk
8.6
Community Forums
SnapEngage
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interactive FAQs & Forums
SnapEngage
Not enough data available
Zendesk Support
8.2
Zoho Desk
8.3
Interaction
Web Portals
SnapEngage
8.7
Zendesk Support
8.6
Zoho Desk
8.4
Forum to Reponse
SnapEngage
8.6
Zendesk Support
8.5
Zoho Desk
8.4
Tickets and Tagging
SnapEngage
8.6
Zendesk Support
8.9
Zoho Desk
8.7
Live Chat
SnapEngage
9.9
Zendesk Support
8.5
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
39.0%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
44.7%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
16.3%
5.9%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.9%

Reviewers' Industry

 
Information Technology and Services
14.5%
Computer Software
17.9%
Information Technology and Services
24.4%
 
Computer Software
14.5%
Information Technology and Services
15.3%
Computer Software
10.8%
 
Financial Services
5.3%
Internet
10.3%
Marketing and Advertising
4.1%
 
Telecommunications
4.6%
Marketing and Advertising
4.9%
Internet
4.0%
 
Insurance
4.6%
Telecommunications
3.3%
Telecommunications
4.0%
 
Other
56.6%
Other
48.3%
Other
52.8%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
SnapEngage
No videos provided
Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
SnapEngage
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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