Help the communities most affected by the California wildfires in only a few minutes. We'll donate $10 for every review you submit.

Compare SnapEngage, Zendesk Support, and Zoho Desk

 
Plus Plan (Most Popular!)
$140 /month
Essential
$5 /month
FREE
$0 /agent/month
 
Business Plan
$60 /month.
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Enterprise Plan
Custom
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Premier Plan
$420 month
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 120 reviews)
8.7
(Based on 1,124 reviews)
8.7
(Based on 611 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 122 reviews)
8.7
(Based on 1,128 reviews)
8.6
(Based on 612 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 544 reviews)
8.3
(Based on 485 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.4
(Based on 565 reviews)
8.6
(Based on 487 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 111 reviews)
8.5
(Based on 953 reviews)
8.3
(Based on 552 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 529 reviews)
8.6
(Based on 457 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 120 reviews)
7.9
(Based on 1,121 reviews)
8.9
(Based on 605 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.3%
38.3%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.0%
45.7%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
16.0%
7.1%
 
Computer Software
14.8%
Computer Software
18.9%
Information Technology and Services
25.5%
 
Information Technology and Services
14.8%
Information Technology and Services
14.9%
Computer Software
10.8%
 
Financial Services
5.4%
Internet
11.0%
Internet
4.2%
 
Insurance
4.7%
Marketing and Advertising
5.3%
Marketing and Advertising
4.2%
 
Telecommunications
4.7%
Telecommunications
3.4%
Telecommunications
4.2%
 
Other
55.7%
Other
46.5%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No videos provided.No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

Need help?

I can help.