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Compare SnapEngage vs Zoho Desk

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comparison of SnapEngage vs. Zoho Desk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Zoho Desk rates 4.3/5 stars with 616 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Plan
Custom
FREE
$0 /agent/month
 
Premier Plan
$420 month
PROFESSIONAL
$12 /agent/month
 
Plus Plan (Most Popular!)
$140 /month
ENTERPRISE
$25 /agent/month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.6
(Based on 564 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.6
(Based on 566 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 449 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.6
(Based on 451 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
8.2
(Based on 511 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
8.8
(Based on 557 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
6.6%
 
Computer Software
14.9%
Information Technology and Services
26.0%
 
Information Technology and Services
14.2%
Computer Software
10.5%
 
Financial Services
5.4%
Marketing and Advertising
4.5%
 
Insurance
4.7%
Telecommunications
4.3%
 
Telecommunications
4.7%
Internet
4.2%
 
Other
56.1%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

SnapEngage used to have a fairly robust product, but it seems like it has been overtaken by some competitors. SnapEngage needs to focus on developing new features and reducing outages.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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