Compare SnapEngage vs Zoho Desk

See this comparison of SnapEngage vs. Zoho Desk based on data from user reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Zoho Desk rates 4.3/5 stars with 510 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Plan
Custom
FREE
$0 /agent/month
 
Premier Plan
$420 month
PROFESSIONAL
$12 /agent/month
 
Plus Plan (Most Popular!)
$140 /month
ENTERPRISE
$25 /agent/month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 119 reviews)
8.6
(Based on 470 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 121 reviews)
8.6
(Based on 470 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 369 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.6
(Based on 372 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 110 reviews)
8.2
(Based on 421 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 346 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 119 reviews)
8.8
(Based on 461 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.6%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
20.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
7.2%
 
Computer Software
14.9%
Information Technology and Services
26.6%
 
Information Technology and Services
14.2%
Computer Software
10.8%
 
Financial Services
5.4%
Marketing and Advertising
4.5%
 
Insurance
4.7%
Internet
4.3%
 
Telecommunications
4.7%
Telecommunications
4.0%
 
Other
56.1%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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