Compare SnapEngage vs Zoho Desk

See this comparison of SnapEngage vs. Zoho Desk based on data from user reviews. SnapEngage rates 4.5/5 stars with 121 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Plan
Custom
FREE
$0 /agent/month
 
Premier Plan
$420 month
PROFESSIONAL
$12 /agent/month
 
Plus Plan (Most Popular!)
$140 /month
ENTERPRISE
$25 /agent/month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 117 reviews)
8.6
(Based on 443 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 119 reviews)
8.6
(Based on 443 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 78 reviews)
8.4
(Based on 348 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 77 reviews)
8.6
(Based on 350 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 108 reviews)
8.2
(Based on 400 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.6
(Based on 326 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 117 reviews)
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.5%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.5%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.0%
7.6%
 
Computer Software
15.1%
Information Technology and Services
25.6%
 
Information Technology and Services
14.4%
Computer Software
11.2%
 
Financial Services
5.5%
Internet
4.6%
 
Telecommunications
4.8%
Marketing and Advertising
4.3%
 
Insurance
4.1%
Telecommunications
4.1%
 
Other
56.2%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
0 wtl7mezh vxdrnpiwhvpmiuu 0iemzpiwiarmioxdv0uqlkwlbz hwylplwnv tfecfltuq1ubji
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

0 pfx2iwxspntr6jxjt9ci9120s9prbcirn5co1zgvmbcn6rep 9 7 60jgzpjtri1ls o 7yjai kx6wzrha qkosmi rx6mybua blfymiykx6qu1miez51k74apvkhrbb ite71mn jbcwp3sgo4e
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Aubree G.
User

the layout isn't always aesthetically pleasing

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No downloads provided.No downloads provided.
Ask SnapEngage a QuestionContact SnapEngageAsk Zoho Desk a QuestionContact Zoho Desk
Kate avatar
Kate from G2 Crowd

Need help?

I can help.