Compare SnapEngage vs Zoho Desk
See this
comparison of SnapEngage vs. Zoho Desk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Zoho Desk rates 4.3/5 stars with 1,012 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Essentials
From $16 per user / per month
FREE
$0 /agent/month
 
Professional
From $26 per user / per month
PROFESSIONAL
$12 /agent/month
 
Enterprise
From $40 per user / per month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.6
Ease of Use
Ease of Use
9.2
8.5
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
8.8
8.4
Quality of Support
Quality of Support
9.1
8.2
Ease of Doing Business With
Ease of Doing Business With
9.4
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
8.7
Meets Requirements
SnapEngage
8.7
Zoho Desk
8.6
Ease of Use
SnapEngage
9.2
Zoho Desk
8.5
Ease of Setup
SnapEngage
8.9
Zoho Desk
8.2
Ease of Admin
SnapEngage
8.8
Zoho Desk
8.4
Quality of Support
SnapEngage
9.1
Zoho Desk
8.2
Ease of Doing Business With
SnapEngage
9.4
Zoho Desk
8.5
Product Direction (% positive)
SnapEngage
8.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
SnapEngage
8.9
Zoho Desk
8.6
Searchable Articles
SnapEngage
8.3
Zoho Desk
8.6
Community Forums
SnapEngage
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
SnapEngage
Not enough data available
Zoho Desk
8.4
Communication
Pop-up Chat
SnapEngage
9.0
Zoho Desk
8.9
Notifications
SnapEngage
8.3
Zoho Desk
8.9
Targeted Emails
SnapEngage
7.5
Zoho Desk
8.8
In-App Messaging
SnapEngage
7.9
Zoho Desk
8.8
Interaction
Web Portals
SnapEngage
8.7
Zoho Desk
8.4
Forum to Reponse
SnapEngage
8.6
Zoho Desk
8.4
Tickets and Tagging
SnapEngage
8.6
Zoho Desk
8.7
Live Chat
SnapEngage
9.9
Zoho Desk
8.4
Internal Use
Customization
SnapEngage
8.1
Zoho Desk
8.3
Conversation Archiving
SnapEngage
8.1
Zoho Desk
9.0
Lead Development
SnapEngage
8.2
Zoho Desk
9.0
Knowledge Base
SnapEngage
8.3
Zoho Desk
8.8
Team Inbox
SnapEngage
7.4
Zoho Desk
8.8
Customer Profiles
SnapEngage
7.6
Zoho Desk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.6%
22.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
6.0%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.1%
Enterprise
6.0%

Reviewers' Industry

 
Information Technology and Services
14.5%
Information Technology and Services
24.4%
 
Computer Software
14.5%
Computer Software
10.7%
 
Financial Services
5.3%
Marketing and Advertising
4.1%
 
Telecommunications
4.6%
Telecommunications
4.0%
 
Insurance
4.6%
Internet
4.0%
 
Other
56.6%
Other
52.8%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Telecommunications
4.0%
Internet
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
SnapEngage
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
SnapEngage
No downloads provided
Zoho Desk
No downloads provided
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