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Compare SnapEngage vs Zoho Desk

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comparison of SnapEngage vs. Zoho Desk
based on data from user reviews. SnapEngage rates 4.5/5 stars with 126 reviews. Zoho Desk rates 4.3/5 stars with 710 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Plan
Custom
FREE
$0 /agent/month
 
Premier Plan
$420 month
PROFESSIONAL
$12 /agent/month
 
Plus Plan (Most Popular!)
$140 /month
ENTERPRISE
$25 /agent/month
 
Business Plan
$60 /month.
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 122 reviews)
8.7
(Based on 652 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 124 reviews)
8.6
(Based on 652 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 79 reviews)
8.3
(Based on 520 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 78 reviews)
8.6
(Based on 520 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.2
(Based on 113 reviews)
8.3
(Based on 586 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 78 reviews)
8.6
(Based on 484 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.7
(Based on 122 reviews)
8.9
(Based on 646 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.2%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.2%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.6%
6.7%
 
Information Technology and Services
14.6%
Information Technology and Services
25.4%
 
Computer Software
14.6%
Computer Software
11.0%
 
Financial Services
5.3%
Internet
4.5%
 
Telecommunications
4.6%
Telecommunications
4.1%
 
Insurance
4.6%
Marketing and Advertising
4.1%
 
Other
56.3%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and it┼Ť truly deserving.Simplicity is at it┼Ť best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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