Compare Solvvy vs Kayako
See this
comparison of Solvvy vs. Kayako
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Kayako rates 4.1/5 stars with 171 reviews. Each product's score is calculated by real-time data from verified user reviews.
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Solvvy
Solvvy
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Kayako
Kayako
Optimized for quick response

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial
Solvvy
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
Ease of Use
Ease of Use
9.3
8.4
Ease of Setup
Ease of Setup
8.9
8.0
Ease of Admin
Ease of Admin
9.2
8.1
Quality of Support
Quality of Support
9.4
8.2
Ease of Doing Business With
Ease of Doing Business With
9.7
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
Meets Requirements
Solvvy
8.8
Kayako
8.1
Ease of Use
Solvvy
9.3
Kayako
8.4
Ease of Setup
Solvvy
8.9
Kayako
8.0
Ease of Admin
Solvvy
9.2
Kayako
8.1
Quality of Support
Solvvy
9.4
Kayako
8.2
Ease of Doing Business With
Solvvy
9.7
Kayako
8.4
Product Direction (% positive)
Solvvy
10.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Solvvy
Not enough data available
Kayako
8.9
Searchable Articles
Solvvy
9.7
Kayako
9.2
Community Forums
Solvvy
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Solvvy
8.6
Kayako
8.5
Interaction
Web Portals
Solvvy
9.4
Kayako
9.0
Forum to Reponse
Solvvy
Not enough data available
Kayako
8.0
Tickets and Tagging
Solvvy
9.0
Kayako
9.3
Live Chat
Solvvy
Not enough data available
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
7.8%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
23.6%
 
Computer Software
28.1%
Computer Software
17.3%
 
Retail
15.6%
Telecommunications
7.2%
 
Consumer Electronics
6.3%
Internet
5.3%
 
Computer Networking
6.3%
Marketing and Advertising
3.8%
 
Other
12.5%
Other
42.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Solvvy
Most Helpful Favorable Review
G2 Crowd User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Most Helpful Critical Review
Jeffrey C.
Administrator

I haven't found anything to dislike. The product delivers on all expectations and needs.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Solvvy
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Ask Solvvy a QuestionContact SolvvyAsk Kayako a QuestionContact Kayako