Compare Solvvy vs TeamSupport
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comparison of Solvvy vs. TeamSupport
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. TeamSupport rates 4.3/5 stars with 485 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Solvvy 4.8 Based on 20 reviews Optimized for quick response |  TeamSupport 4.3 Based on 485 reviews |
Pricing
| ‐ | Support Desk $50 / agent / month billed annually | |
| ‐ | Enterprise $65 / agent / month billed annually | |
| ‐ | Private Cloud Custom Contact Us for Pricing | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 20 reviews) | 8.7 (Based on 472 reviews) |
| Ease of Use | 9.3 (Based on 20 reviews) | 8.8 (Based on 473 reviews) |
| Ease of Setup | 9.1 (Based on 19 reviews) | 8.5 (Based on 220 reviews) |
| Ease of Admin | 9.3 (Based on 20 reviews) | 8.8 (Based on 222 reviews) |
| Quality of Support | 9.5 (Based on 20 reviews) | 9.0 (Based on 428 reviews) |
| Ease of Doing Business With | 9.7 (Based on 20 reviews) | 9.3 (Based on 227 reviews) |
| Product Direction (% positive) | 10.0 (Based on 20 reviews) | 9.1 (Based on 474 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 15.8% | 41.7% |
Mid-Market (51-1000 emp.) | 84.2% | 48.0% |
Enterprise (> 1000 emp.) | 0.0% | 10.3% |
Reviewers' Industry
Internet 31.3% | Computer Software 27.9% | |
Computer Software 28.1% | Information Technology and Services 21.1% | |
Retail 15.6% | Internet 5.8% | |
Computer Networking 6.3% | Financial Services 4.5% | |
Consumer Electronics 6.3% | Hospitality 3.8% | |
Other 12.5% | Other 36.9% |
Reviews
| Most Helpful Favorable Review | Yvonne M. Administrator in Computer Software Solvvy has helped us deflect between 6%~10% of our cases over the last year. One of our main objectives has been to reduce customer’s effort as they are working on resolving an issue or a question, and we believe that Solvvy’s flow help us achieve this... | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... |
| Most Helpful Critical Review | Patrick G. User in Hospitality The database has a lot of issues on our end from what we are able to see. We have had multiple issues with pulling up all of the information in a ticket. We have also experienced login issues but those have since been resolved. |
