Compare Solvvy vs TeamSupport
See this comparison of Solvvy vs. TeamSupport based on data from user reviews. Solvvy rates 4.8/5 stars with 15 reviews. TeamSupport rates 4.4/5 stars with 471 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Solvvy |  TeamSupport |
Pricing
| ‐ | Support Desk $50 / agent / month billed annually | |
| ‐ | Enterprise $65 / agent / month billed annually | |
| ‐ | Private Cloud Custom Contact Us for Pricing | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.8 (Based on 15 reviews) | 8.7 (Based on 459 reviews) |
| Ease of Use | 9.5 (Based on 15 reviews) | 8.8 (Based on 460 reviews) |
| Ease of Setup | 9.3 (Based on 14 reviews) | 8.5 (Based on 217 reviews) |
| Ease of Admin | 9.3 (Based on 15 reviews) | 8.8 (Based on 218 reviews) |
| Quality of Support | 9.7 (Based on 15 reviews) | 9.0 (Based on 416 reviews) |
| Ease of Doing Business With | 9.7 (Based on 15 reviews) | 9.3 (Based on 223 reviews) |
| Product Direction (% positive) | 10.0 (Based on 15 reviews) | 9.2 (Based on 461 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 14.3% | 42.1% |
Mid-Market (51-1000 emp.) | 85.7% | 48.4% |
Enterprise (> 1000 emp.) | 0.0% | 9.5% |
Reviewers' Industry
Internet 45.5% | Computer Software 28.1% | |
Computer Software 27.3% | Information Technology and Services 22.0% | |
Computer Networking 9.1% | Internet 6.1% | |
Food & Beverages 4.5% | Financial Services 4.5% | |
Health, Wellness and Fitness 4.5% | Hospitality 3.9% | |
Other 9.1% | Other 35.4% |
Reviews
| Most Helpful Favorable Review | Sarah H. Industry Analyst / Tech Writer in Internet Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our... | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... |
| Most Helpful Critical Review | Jessica H. Executive Sponsor in Internet I would get a lot of value from more User insights. For instance, we can see which inbounds from customers were NOT deflected, but I'd love to know more about the customers who WERE deflected. Who are they, what was their Account, are they a new customer... | G2 Crowd User in Internet There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a... |
