Compare Solvvy vs TeamSupport
See this
 Solvvy 4.8 Based on 20 reviews Optimized for quick response |  TeamSupport 4.3 Based on 510 reviews |
Pricing
| ‐ | Support Desk $50 / agent / month billed annually | |
| ‐ | Enterprise $65 / agent / month billed annually | |
| ‐ | Private Cloud Custom Contact Us for Pricing | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 20 reviews) | 8.7 (Based on 493 reviews) |
| Ease of Use | 9.3 (Based on 20 reviews) | 8.8 (Based on 494 reviews) |
| Ease of Setup | 9.1 (Based on 19 reviews) | 8.5 (Based on 233 reviews) |
| Ease of Admin | 9.3 (Based on 20 reviews) | 8.9 (Based on 235 reviews) |
| Quality of Support | 9.5 (Based on 20 reviews) | 9.0 (Based on 448 reviews) |
| Ease of Doing Business With | 9.7 (Based on 20 reviews) | 9.3 (Based on 240 reviews) |
| Product Direction (% positive) | 10.0 (Based on 20 reviews) | 9.1 (Based on 493 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 15.8% | 41.2% |
Mid-Market (51-1000 emp.) | 84.2% | 47.6% |
Enterprise (> 1000 emp.) | 0.0% | 11.3% |
Reviewers' Industry
Internet 31.3% | Computer Software 27.2% | |
Computer Software 28.1% | Information Technology and Services 20.7% | |
Retail 15.6% | Internet 5.8% | |
Consumer Electronics 6.3% | Financial Services 4.5% | |
Computer Networking 6.3% | Hospitality 3.6% | |
Other 12.5% | Other 38.3% |
Reviews
| Most Helpful Favorable Review | Delano M. Administrator in Internet We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor... | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... |
| Most Helpful Critical Review | G2 Crowd User in Computer Software Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more... | G2 Crowd User in Hospital & Health Care some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement. |
