Compare Solvvy vs TeamSupport

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comparison of Solvvy vs. TeamSupport
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. TeamSupport rates 4.3/5 stars with 510 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
Optimized for quick response
TeamSupport
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
11.3%
 
Internet
31.3%
Computer Software
27.2%
 
Computer Software
28.1%
Information Technology and Services
20.7%
 
Retail
15.6%
Internet
5.8%
 
Consumer Electronics
6.3%
Financial Services
4.5%
 
Computer Networking
6.3%
Hospitality
3.6%
 
Other
12.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Delano M.
Administrator in Internet

We've had Solvvy active for almost a year and it has been integral to our organization's success. We had made a decision to make a real effort towards self-service as an initiative and after reviewing various solutions decided on Solvvy. One main factor...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 Crowd User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

 
 

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Solvvy a QuestionContact Solvvy
Kate from G2 Crowd

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