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Compare Solvvy vs Teamwork Desk

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comparison of Solvvy vs. Teamwork Desk
based on data from user reviews. Solvvy rates 4.8/5 stars with 19 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Teamwork Desk
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Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
Teamwork Desk
Teamwork Desk
4.3
Based on 32 reviews
 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 19 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 19 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 18 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 19 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 19 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 19 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 19 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
16.7%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
83.3%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.1%
 
Internet
33.3%
Marketing and Advertising
25.0%
 
Computer Software
23.3%
Information Technology and Services
20.5%
 
Retail
16.7%
Logistics and Supply Chain
6.8%
 
Consumer Electronics
6.7%
Computer Software
6.8%
 
Computer Networking
6.7%
Internet
6.8%
 
Other
13.3%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Most Helpful Critical Review
Most Helpful Critical Review
Nicole G.
Administrator

I have to dislike something? Sheesh. Nothing comes to mind.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
 
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