Compare Solvvy vs Track-It!

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comparison of Solvvy vs. Track-It!
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Track-It! rates 3.6/5 stars with 74 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Track-It!
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Track-It!
Track-It!
3.6
Based on 74 reviews
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
7.9
(Based on 68 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.0
(Based on 68 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
5.9
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
12.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
 
Internet
31.3%
Information Technology and Services
13.8%
 
Computer Software
28.1%
Hospital & Health Care
9.6%
 
Retail
15.6%
Higher Education
7.4%
 
Consumer Electronics
6.3%
Utilities
5.3%
 
Computer Networking
6.3%
Law Practice
5.3%
 
Other
12.5%
Other
58.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

I don't get track of help articles presented to a user before submission of the ticket by that user. It think it would be great to see track of presented articles to determine wether something is missing in the existing knowledge base.

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
 
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Kate from G2 Crowd

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