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Compare Solvvy vs Track-It!

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comparison of Solvvy vs. Track-It!
based on data from user reviews. Solvvy rates 4.8/5 stars with 20 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Solvvy
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Track-It!
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
Track-It!
Track-It!
3.6
Based on 70 reviews
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 20 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 20 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 19 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 20 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.5
(Based on 20 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 20 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 20 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
30.4%
 
Internet
31.3%
Information Technology and Services
13.3%
 
Computer Software
28.1%
Hospital & Health Care
10.0%
 
Retail
15.6%
Higher Education
6.7%
 
Computer Networking
6.3%
Law Practice
5.6%
 
Consumer Electronics
6.3%
Utilities
5.6%
 
Other
12.5%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Laura T.
Administrator

As with any growing company, there are always going to be areas for improvement. I would most like to see improvements made around increasing the kinds of data reported and around having autonomy over customizing the feature for our customers.

G2 Crowd User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

 
 
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