Compare Solvvy, Track-It!, and BMC FootPrints Service Core

Pricing

 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Solvvy
Free Trial
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
7.7
7.4
Ease of Use
Ease of Use
9.3
7.8
7.0
Ease of Setup
Ease of Setup
8.9
7.3
7.3
Ease of Admin
Ease of Admin
9.2
7.8
7.4
Quality of Support
Quality of Support
9.4
7.7
7.8
Ease of Doing Business With
Ease of Doing Business With
9.7
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
10.0
5.6
5.3
Meets Requirements
Solvvy
8.8
Track-It!
7.7
BMC FootPrints Service Core
7.4
Ease of Use
Solvvy
9.3
Track-It!
7.8
BMC FootPrints Service Core
7.0
Ease of Setup
Solvvy
8.9
Track-It!
7.3
BMC FootPrints Service Core
7.3
Ease of Admin
Solvvy
9.2
Track-It!
7.8
BMC FootPrints Service Core
7.4
Quality of Support
Solvvy
9.4
Track-It!
7.7
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Solvvy
9.7
Track-It!
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Solvvy
10.0
Track-It!
5.6
BMC FootPrints Service Core
5.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
15.8%
12.0%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
84.2%
56.0%
32.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
32.0%
60.9%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%

Reviewers' Industry

 
Internet
31.3%
Information Technology and Services
13.5%
Higher Education
22.6%
 
Computer Software
28.1%
Hospital & Health Care
9.4%
Law Practice
17.7%
 
Retail
15.6%
Higher Education
7.3%
Information Technology and Services
17.7%
 
Consumer Electronics
6.3%
Utilities
5.2%
Hospital & Health Care
8.1%
 
Computer Networking
6.3%
Law Practice
5.2%
Computer Software
4.8%
 
Other
12.5%
Other
59.4%
Other
29.0%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Yaniv R.
Administrator in Professional Training & Coaching

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core

Videos

 
No videos providedNo videos provided
Solvvy
Track-It!
No videos provided
BMC FootPrints Service Core
No videos provided

Downloads

 No downloads providedNo downloads provided
Track-It!
No downloads provided
BMC FootPrints Service Core
No downloads provided
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